Genesys Cloud CX Conversational AI Engineer (Design & Speech)
Location: Remote – United States
Type: 1099 Independent Contractor
Experience: 7+ Years Overall | 4+ Years Voice/Contact Center/Conversational AI
About the Role:
We are looking for a Genesys Cloud CX Conversational AI Engineer focused on Design & Speech to build intelligent voice and conversational experiences for an enterprise healthcare environment.
Key Responsibilities:
- Design Genesys Cloud Architect flows, IVR, Voicebots, Virtual Agents, and conversational journeys.
- Work with ASR, TTS, NLU/NLP, speech recognition, and conversational AI.
- Design self-service, intent recognition, routing, escalation, transfer, and agent handoff experiences.
- Integrate conversational AI with Genesys Cloud, telephony, CRM, APIs, and enterprise systems.
- Optimize conversation flows, speech experience, bot performance, and automation.
- Develop solution designs, conversation flows, architecture documentation, and recommendations.
- Evaluate Generative AI, LLMs, and Agentic AI for voice/contact-center use cases.
Required:
- 4+ years hands-on experience with Genesys Cloud CX / CCaaS / Voice technologies.
- Strong Genesys Architect, IVR, voice, and conversational experience.
- Experience with ASR, TTS, NLU/NLP or speech technologies.
- Experience building Voicebots, Virtual Agents, or Conversational AI.
- REST APIs, JSON, OAuth/Webhooks, and enterprise integrations.
- Understanding of contact-center routing, queues, transfers, escalation, and agent handoff.
- Strong communication and solution-design skills.
Preferred:
- Genesys Cloud CX certifications.
- Nuance, Dialogflow, Amazon Lex, Google CCAI, Cognigy, Kore.ai, PolyAI, or similar.
- LLM, RAG, Generative AI or Agentic AI experience.
- Salesforce, ServiceNow, Epic or other enterprise integrations.
- Healthcare / Fortune 500 experience.
- Experience modernizing legacy IVR/contact-center environments.
Important:
This is not a pure LLM, RAG, chatbot, or generic Conversational AI role. Candidates must have meaningful Genesys Cloud/CCaaS, voice, IVR, or speech experience.
Pay: $80,000.00 - $135,000.00 per year
Work Location: Remote