1. About Our Client: The organization specializes in providing fundraising solutions for nonprofits and schools, focusing on luxury travel experiences. It operates in the fundraising and travel sectors, addressing the challenge of creating memorable, high-quality travel experiences that support charitable causes. The company delivers personalized travel journeys to Charity Trip Winners, emphasizing unique and carefully tailored adventures.
2. About the Opportunity: The Guest Experience Manager is responsible for overseeing the entire travel experience of Charity Trip Winners, ensuring seamless coordination and personalized service from initial planning through post-trip follow-up. This role serves as the primary point of contact, managing itineraries and vendor relations while enhancing guest satisfaction through bespoke attention to individual preferences and needs.
3. Responsibilities:
- Conduct email and phone outreach to Trip Winners
- Coordinate travel dates with vendors and internal teams
- Collect feedback from Trip Winners after their trips
- Manage detailed travel itineraries including flights, activities, tours, and dining
- Offer additional accommodations or upgrades to Trip Winners
- Research and book supplementary services with vendors
- Identify opportunities to improve the guest experience
- Provide on-call concierge support during trips
- Address needs beyond the packaged experience
- Participate in problem-solving and propose solutions to the team
- Manage tasks and enter data into CRM (Hubspot)
- Assist the Booking Team with quarterly projects
- Attend quarterly team gatherings (minimum three in Southern California)
- Participate in weekly meetings and collaborate via Slack and Asana
4. Requirements:
- Self-starter with strong time management and organizational skills
- Experience in product development, design, or similar consumer experience roles
- Past travel industry experience preferred
- Growth mindset and openness to feedback
- Proficiency in Google Workspace and Hubspot is a plus
- Strong verbal and written communication skills
- Customer service experience required; hospitality background preferred
- Ability to work independently in a remote environment
5. Pay Range and Compensation Package:
- Base salary range: $60,000 to $70,000, dependent on experience
- Benefits include health insurance, dental insurance, 401(k), and life insurance
- Unlimited vacation with a flexible, 100% remote work environment
- Travel opportunities funded by the organization
- Passport Program offering an annual trip plus airfare
- Internal fund for personal and professional development
6. Benefits & Perks:
- Health insurance
- Dental insurance
- 401(k)
- Life insurance
- Unlimited vacation
- Flexible remote work
- Annual paid travel opportunities
- Personal and professional development fund
7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.