MS Dynamics 365 Technical Consultant
Location is PAN India(Hybrid role)
Full-Time Employment
Expertise:
Focused on code and environment management within PPAX, delivering Level 2 and Level 3 support in a regulated pharma environment.
About the Role:
Provide Level 2 and Level 3 production support for Dynamics 365 Finance & Operations and Power Platform solutions within a GxP-regulated pharma environment.
Responsibilities:
- Own code and environment management across Dev, Test/UAT/Validation, and Prod using Azure DevOps and Power Platform Admin Center, ensuring compliant ALM, robust releases, and high system reliability.
- Level 2 Support (Application & Technical Operations):
- Triage and resolve incidents, service requests, and minor changes related to D365 F&O, Dataverse, Power Apps, and Power Automate.
- Perform deep-dive troubleshooting: configuration issues, security roles, workflow failures, connection references, and integration monitoring.
- Execute approved data fixes and data migrations via DMF/Dataverse tools, maintaining full audit trails.
- Run smoke/regression packs (e.g., RSAT) post-changes; document knowledge base articles and known-error records.
- Adhere to SLAs, provide timely communications, and escalate to Level 3 as needed.
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- Level 3 Support (Engineering & Root Cause):
- Analyze and fix complex defects involving X++ extensions, plugins/custom connectors, and integration code (Logic Apps/ADF/Functions).
- Build, package, and promote code and solutions using Azure DevOps (YAML pipelines), Power Platform CLI, managed solution strategy for higher tiers.
- Lead performance tuning, telemetry analysis (Application Insights/Kusto), and resiliency improvements.