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Workerbee employees will not respond to direct communication attempts via email, phone, social media, or LinkedIn regarding status within the talent network or customer needs. Any such inquiries will not receive a response.
About Workerbee
Workerbee is the AI-powered platform for trusted, modern hiring. We connect companies with the right mix of enterprise-proven experts and AI-savvy specialists across full-time, part-time, contract, project-based, and permanent opportunities.
Our intelligent, multi-agent system is built to understand both the specialist and the customer need, so introductions are based on real capability rather than keyword overlap. The result is hiring that moves faster, reads smarter, and stays more human.
Over time, Workerbee helps you keep a living record of what you have actually accomplished, see how your experience carries across roles and paths, explore options without pressure to apply, and move through change with clarity instead of urgency.
We have customers in need of Application Support Analysts.
As a Workerbee, you help solve complex problems and bring real value to clients through hands-on expertise in SaaS application support, incident triage, and root cause resolution.
What our customers need help with
- Deploy AI assistants and deflection workflows that resolve routine support volume before it reaches an agent
- Curate and maintain the knowledge base that grounds automated responses, retiring stale content that drives bad answers
- Build agent-assist experiences that surface suggested replies, summaries, and next actions inside the support desk
- Measure containment rate, CSAT impact, and escalation quality, then tune intent coverage against the results
- Design safe handoff paths so customers reach a human quickly when automation is the wrong answer
What stands out amongst top talent
- 3+ years in support operations, service design, or automation delivery
- Hands-on experience with AI support tooling such as Zendesk AI, Intercom Fin, Ada, or Salesforce Agentforce
- Comfort writing and iterating prompts, and evaluating output quality with real ticket samples
- Analytical habit of tying automation changes to containment, resolution time, and satisfaction metrics
- Judgment about which interactions should never be automated
Why Join Workerbee
- Access: Work on high-impact projects with leading companies across North America
- Community: Join a trusted network of specialists and professionals in your field
- Growth: Expand your skills through learning and development opportunities
- Flexibility: Choose projects that fit your schedule and work style
Workerbee Terms of Service