About the role
As a Customer Care Associate, you will be the first point of contact for customers, ensuring a positive and welcoming experience whilst managing administrative tasks that support our business operations. This role is essential to maintaining our reputation for excellent customer service and operational efficiency.
Key responsibilities
- Greet and welcome visitors, clients and customers in a professional and courteous manner
- Answer telephone calls and route enquiries to the appropriate departments or team members
- Manage and maintain the reception desk and front office areas in a clean and organised manner
- Process and distribute incoming mail and packages promptly and accurately
- Provide general administrative support including data entry, filing and document management
- Respond to customer enquiries via phone, email and in-person with professionalism and efficiency
- Assist with basic inventory tasks
- Support the team with various ad hoc administrative duties as required
What we're looking for
- BS in Hospitality Management, Hotel & Restaurant Management or any related filed
- Proven experience in the service industry
- Excellent communication skills, both written and verbal, with a professional demeanor
- Strong organizational and time management abilities with the capability to handle multiple tasks simultaneously
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general office equipment
- A warm, friendly and welcoming approach to customer interactions
- Problem-solving skills and the ability to remain calm under pressure
- A proactive attitude with a willingness to learn and develop professionally
Pay: Php18,000.00 - Php20,000.00 per month
Benefits:
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person