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LTM · Cracow, Małopolskie, Poland

Technical Support Engineer (Identity and Access Management / Azure AD)

mid_levelfull timePosted today
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Stack mentioned

azureidentity-and-access-management

Role Description

The ideal candidate should be customer-focused, technically strong, detail-oriented, and capable of managing support issues from initial analysis through final resolution. The candidate should demonstrate ownership, clear communication, and the ability to work collaboratively with internal and external stakeholders.

Primary Skills

Azure AD, Microsoft Identity & Access Management, AAD Group Management, Tenant & Domain Management, Azure RBAC (Role-Based Access Control), Microsoft Graph API, Azure AD Roles and Administrators UI, Privilege Identity Management (PIM), Azure AD Access Reviews, Azure AD Password Protection

Role Description

Need Azure AD Engineer who is passionate in research and provide solutions on Azure AD services. Should have good programming logic and problem-solving skills. Respond and analyze complex queries of technical and functional nature not in routine and require deviation from standard procedures.

Responsibilities

Engaging directly with Azure Customers and IT professionals in forums to answer technical questions and help solving technical problems.

Solve highly complex problems, involving broad, in-depth product knowledge or in-depth product specialty may include support of additional product line.

Develop code samples, quick-start and how-to guides helping customer understand complex cloud scenarios.

Providing prompt, efficient, detailed, customer-oriented service to customers and developers.

Adapt response and extensive research as per customer response.

Candidate should demonstrate great accountability, customer obsession and technical leadership.

Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions.

Improving internal efficiency and customer happiness by actively finding opportunities to optimize existing or new processes and tools.

Required Technical Skills

Expert knowledge of Active Directory, Active Directory Management, Create and deleting the directories, Active directory domain services (ADDS) + LDAP, Manage the Security group and group membership, Dynamic membership rule based on user or device id, Assigning the license and roles (user based or group based), Creating RBAC Role, Custom roles, Key vault creation and management, Privileged identity management (PIM), Azure AD password protection, SSPR and modes of SSPR, Azure AD B2C and B2B, Activity logs, Adding guest user with or without mail box, Admin Takeover for viral tenant (Need access to DNS Server).

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