Role Description
Key Responsibilities
Provide L2L3 support for SAP BW and SAP BusinessObjects applications
Monitor daily weekly and monthly batch jobs data loads and reporting processes
Troubleshoot and resolve incidents production issues and data discrepancies within defined SLAs
Support and maintain BOBJ reports universes dashboards and scheduled publications
Perform root cause analysis and implement preventive measures for recurring issues
Coordinate with SAP Basis Security and infrastructure teams during deployments and system maintenance activities
Support business users with reporting data validation and analytical requirements
Develop minor enhancements automation solutions and performance improvements
Participate in weekendoncall support and critical incident management when required
Prepare operational dashboards support metrics and governance reports
Required Skills
SAP BW 7x support and administration experience
SAP BusinessObjects BOBJ 4x reporting and administration
Experience in incident problem and change management processes
Strong SQL and data analysis skills
Understanding of ETL processes and data warehousing concepts
Experience working with ticketing tools such as ServiceNow Jira or equivalent
Good stakeholder management and communication skills
Good to Have Skills
AWS services S3 EMR RDS IAM Secrets Manager
Databricks PySpark and Spark SQL
Autosys job scheduling
Tableau or Power BI reporting tools
Exposure to cloud data modernization and analytics platforms
Experience
410 years of experience in SAP BWBOBJ support and maintenance projects
Experience working in 24x7 production support environments
Retail Manufacturing Or Consumer Goods Industry Experience Preferred
Education
Bachelors degree in Engineering Computer Science Information Technology or related field
OneLine JD Summary
Experienced SAP BW SAP BusinessObjects Support Consultant responsible for L2L3 production support monitoring incident management reporting support and continuous improvement initiatives with AWS and Databricks exposure being a strong advantage
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Job Title
SAP BW SAP BusinessObjects BOBJ Onsite Support Lead
Role Summary
The SAP BWBOBJ Onsite Support Lead will act as the primary customerfacing representative for SAP reporting and analytics support services The role involves stakeholder management demand intake incident governance service delivery oversight business engagement and coordination between client teams and offshore support teams The individual will ensure stable operations of SAP BW and BusinessObjects environments while driving continuous improvements and service excellence Based on responsibilities described in the SAP support SOW the role includes coordination of incident management SLA adherence user support reporting operations and collaboration with SAP Basis and Security teams
Key Responsibilities
Serve as the primary point of contact for business stakeholders and IT leadership
Manage daily support operations service reviews and SLA compliance for SAP BW and BOBJ applications
Coordinate with offshore teams for incident resolution enhancements and production support activities
Conduct incident triage escalation management and stakeholder communications for critical issues
Gather business requirements and translate them into enhancement requests for offshore teams
Review support metrics operational dashboards and service improvement opportunities
Lead root cause analysis discussions and drive preventive action plans
Coordinate SAP downtime activities releases and change management processes
Work closely with SAP Basis Security Infrastructure and Business teams to ensure seamless operations
Identify automation optimization and modernization opportunities across the SAP analytics landscape
Required Skills
Strong experience in SAP BW 7x and SAP BusinessObjects BOBJ support
Experience managing production support engagements and stakeholder communications
Strong understanding of incident problem and change management processes
Knowledge of data warehousing reporting and analytics environments
Experience with ServiceNow Jira or equivalent ticketing tools
Excellent clientfacing communication and presentation skills
Experience leading global onsiteoffshore delivery models
Good to Have
AWS S3 EMR RDS IAM Secrets Management
Databricks PySpark and Spark SQL
Tableau and Power BI
Autosys scheduling
Exposure to cloud data modernization and migration programs
Experience
815 years in SAP BWBOBJ support and delivery
3 years in customerfacing onsite lead or support manager roles
Experience working with global delivery teams and executive stakeholders
Other Details
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits And Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.