Job title: Product Manager
Location: New York Ny/ Charlotte NC/ Frisco TX(Hybrid)
Duration:6-12 months
Experience Product Management
Defines and implements solutions for key experiences/channels within specific client journeys.
Key Responsibilities and Duties
- Define and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
- Lead the Experience product management lifecycle for assigned platforms/channels within specific client journey. Understand and represent user needs.
- Collaborate with Product Managers, Technology, Design, and other teams to identify, prioritize, design, and deliver key solutions.
- Champion Voice of Customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping etc.
- Partner with the cross-functional leadership team to help define the roadmap priorities and ensure that it remains aligned with the broader strategy and priorities.
- Drive feature/capability roadmap assessment and development across assigned areas/channels to deliver customer and business outcomes.
- Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build customer experience brand through internal and external initiatives.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 5+ Years Required; 7+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
9IC