Application Support Analyst
Location: Dublin City
Role Type: Permanent – onsite 5 days a week
We are looking for an experienced Application Support Analyst to join a high-performing technology support team within a fast-paced and technically demanding environment. You will provide technical and operational support across a range of business-critical applications and systems, working closely with Development, Operations and other technology teams.
This is a hands-on role requiring strong analytical and troubleshooting skills, with the ability to investigate complex application issues, analyse logs, understand system behaviour and make critical decisions under pressure. You will also play an important role in projects, automation, monitoring and the deployment of new or enhanced applications and support systems.
THIS ROLE IS ONSITE 5 DAYS A WEEK
Key Responsibilities:
- Provide technical support for business-critical applications and systems.
- Investigate and resolve complex application and system issues.
- Perform detailed log file analysis and trace issues through application and system workflows.
- Understand application and systems logic to identify root causes and implement effective solutions.
- Work closely with Development, Operations and other technology teams to resolve incidents.
- Monitor application and system performance using tools such as Splunk and Checkmk.
- Support batch scheduling and automated processing environments.
- Assist with the deployment and implementation of new applications and systems.
- Manage technical projects relating to new and existing support systems, monitoring platforms and tooling.
- Use SQL to investigate data and support application troubleshooting.
- Contribute to DevOps, automation and continuous improvement initiatives.
- Identify opportunities to improve processes, monitoring, supportability and operational efficiency.
- Work effectively in a high-pressure environment where systems are business critical.
Key Skills & Experience:
- Strong experience in Application Support / Production Support / Technical Support.
- Excellent analytical and troubleshooting skills.
- Strong experience with log analysis and root-cause investigation.
- Ability to understand complex application and systems logic.
- Experience supporting business-critical applications in a production environment.
- Experience with application monitoring and troubleshooting tools.
- Strong SQL knowledge.
- Good understanding of Windows-based environments and networked applications.
- Excellent communication skills with the ability to explain technical issues clearly to both technical and non-technical stakeholders.
Desirable:
- Experience within financial services.
- Experience with batch scheduling systems.
- Experience with Splunk and/or Checkmk.
- DevOps experience.
- Automation/scripting experience.
- Exposure to database environments.
- Experience supporting Windows Server environments, including Windows Server 2012/2019.
- Relevant technical degree or equivalent professional experience.