Client Services Administrator
Location: Dublin City Centre
Contract: Daily Rate Contract / 6 months
Working Model: Hybrid – 3 days onsite per week
Our client is seeking a Client Services Administrator to join their Dublin City Centre team on a daily rate contract.
This is a varied administrative and client support role, ideal for someone with experience in administration, operations, customer support or a corporate office environment who is looking to build further experience within a professional organisation.
You will support the day-to-day handling of client queries and service requests, maintain accurate records and work with internal teams to ensure requests are progressed and resolved efficiently.
Key Responsibilities
- Respond to client queries and service requests in a professional and timely manner.
- Provide accurate information and ensure appropriate follow-up.
- Support the resolution of day-to-day client and operational queries.
- Escalate more complex requests to the appropriate internal teams.
- Maintain accurate records, documentation and administrative information.
- Coordinate with colleagues across different teams to support service delivery.
- Track outstanding actions and follow up where required.
- Complete administrative tasks accurately and within required deadlines.
- Follow established policies, procedures and internal controls.
- Support wider team and operational activities as required.
Skills & Experience
- Previous experience within administration, operations, customer support, client services or a similar professional environment.
- Strong written and verbal communication skills.
- Comfortable communicating with clients and internal teams by email and phone.
- Good organisational skills with the ability to manage multiple tasks.
- Strong attention to detail and accuracy.
- A proactive approach to following up on outstanding actions and requests.
- Good problem-solving skills and confidence escalating issues when appropriate.
- Professional, reliable and comfortable working as part of a team.
- Good working knowledge of Microsoft Office and the ability to learn new systems quickly.
Previous experience within a corporate or financial services environment would be beneficial but is not essential.
Contract & Working Arrangement
This is a daily rate contract based in Dublin City Centre, with a hybrid working model requiring 3 days onsite per week.
The opportunity would suit someone looking to develop their experience within a professional client services and operations environment