We're hiring on behalf of a Haystack partner!
The Role
• Respond to inbound Digital Pathology related queries from customers and provide technical assistance.
• Diagnose and troubleshoot software faults remotely, offering support via phone, email, and remote login.
• Update customer records and log intervention details in customer service and relationship management systems.
• Prioritize incoming contacts based on incident type, contract, and instrument.
• Escalate complex issues to management and propose/implement solutions for recurring problems.
• Coordinate with regional dispatching teams for on-site interventions and follow through to completion.
What You'll Need
• Proven experience in remote troubleshooting of software.
• Proficiency in database management, Windows Server (2008-2022), and virtual machines.
• Experience working with Mirth Connect and HL7.
• Strong networking skills, including remote storage management, domain/non-domain environments, group policies, and firewall knowledge.
• Fluency in both German and English.
What's On Offer
• Competitive salary
• Opportunity to work remotely within the DACH region.
• Comprehensive benefits package including paid time off and medical/dental/vision insurance.
• Eligibility for bonus/incentive pay.
Apply via Haystack today!