About Our Client:
The organization provides a comprehensive, cloud-based software platform designed for the beauty and wellness industry. It addresses challenges in managing various business operations by offering an integrated mobile solution that includes online appointment bookings, point of sale, customer relationship management, employee and inventory management, and built-in marketing programs. The platform supports over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, including prominent global brands. It is engineered to be reliable and scalable, enabling businesses of various sizes to streamline systems, reduce costs, and improve customer retention and spending.
About the Opportunity:
The Product Specialist (SaaS Implementation and Onboarding) role focuses on supporting customer onboarding and fostering product adoption of the AI product suite. This position serves as a trusted advisor to clients throughout the customer lifecycle, ensuring they derive measurable value from the products. The role involves collaboration with internal teams to align product capabilities with customer business outcomes and contributes to customer satisfaction and account growth.
Responsibilities:
• Lead customer onboarding processes, ensuring smooth setup and integration of AI products
• Conduct sessions and demonstrations while recommending best practices to customers
• Build and maintain relationships with stakeholder groups across technical, business, and executive levels
• Collect customer feedback and translate it into actionable insights for internal teams
• Act as a trusted advisor to help customers integrate AI solutions into their workflows
• Monitor product usage and identify opportunities to increase adoption
• Collaborate with customers to define success metrics and demonstrate return on investment
• Partner with Product, Engineering, and Support teams to resolve customer issues
• Provide customer insights to influence product roadmap and strategy
• Work with Sales and Customer Success teams to support long-term account growth
• Track and analyze customer health and engagement metrics
• Deliver regular reports and business reviews to customers and internal stakeholders
Requirements:
• 2 to 4 years of hands-on experience in SaaS roles such as Product Specialist, Solutions Architect, or Business Consultant
• Strong understanding of customer onboarding, engagement, and adoption frameworks
• Experience managing diverse customer and internal stakeholder groups
• Proficiency in analyzing product usage data and presenting actionable insights
• Prior hands-on experience with AI or data-driven products
• Strong verbal and written communication skills, including requirements and solution documentation
• Ability to manage multiple projects and work with remote teams across time zones
• Skilled in delivering demos, training, and customer presentations
• Strong logical, analytical, and problem-solving abilities
• Willingness to travel on short notice to customer locations
• Good knowledge of MS Office, JIRA, Confluence, and professional services tools
• Ability to learn quickly and adapt in a fast-paced environment
Pay Range and Compensation Package:
• Pay range: $80,000 to $90,000 USD
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.