We are looking for an experienced Service Designer to support a major transformation within a complex transport and logistics environment. The role will focus on understanding the end-to-end co-worker experience, conducting user research, and creating a future-state service blueprint across multiple interconnected transport capabilities.
Contract Duration - 6 Months + extensions
Contract Based Employment only, No B2B
Key Responsibilities
- Map the end-to-end as-is transport journey across multiple tools and processes.
- Plan and conduct qualitative user research, including interviews and observations.
- Build and iterate journey maps and service blueprints.
- Facilitate co-creation workshops with product teams and business stakeholders.
- Identify gaps between current capabilities and future requirements.
- Translate research into actionable insights and design recommendations.
- Coordinate across multiple product domains to create a coherent end-to-end experience.
Key Requirements
- Strong Service Design methodology expertise, particularly journey mapping and service blueprinting.
- Strong qualitative user research experience — planning, interviewing, observation, and synthesis.
- Excellent systems thinking across interconnected products, processes, and stakeholder groups.
- Proven workshop and stakeholder facilitation experience.
- Ability to independently drive service design methodology.
- Strong communication, storytelling, and leadership presentation skills.
- Experience with Miro and Figma.
Interested? Apply now