We are seeking a motivated and customer-focused Account Representative for our client in the Toledo, OH area to develop, sell, and service customer accounts while building strong, long-term relationships. This direct hire role combines sales, customer service, order management, and account development.
Responsibilities
- Communicate directly with customers regarding pricing, quotes, orders, and product information.
- Prepare and follow up on quotes while using strong negotiation and sales skills to secure orders.
- Provide timely responses to customer inquiries and requests.
- Enter and manage customer orders while providing updates on order status and delivery.
- Build and maintain strong customer relationships.
- Work closely with internal departments to ensure customer needs are met.
- Communicate effectively through phone, email, chat, and online platforms.
- Monitor customer activity and market information to identify sales opportunities.
- Maintain accurate records and customer information.
- Manage multiple priorities while remaining organized and responsive in a fast-paced environment.
Qualifications
- Strong verbal and written communication skills.
- Excellent customer service and relationship-building skills.
- Strong attention to detail and organizational skills.
- Ability to analyze information, think critically, and solve problems.
- Strong time-management skills with the ability to prioritize and work independently.
- Professional, positive, and personable approach.
- Comfortable working in a team-oriented environment.
- Proficiency with computers and common business software.
- Ability to remain flexible and composed in a fast-paced environment.
- Previous inside sales, customer service, account management, or industrial sales experience is preferred.