· We are seeking a talented and articulate Business Analyst to join our APAC Consumer Servicing Technology team. In this role, you will serve as the critical bridge between business stakeholders and technology delivery teams, translating complex business needs into clear, actionable requirements that drive meaningful improvements to consumer-facing servicing systems across the Asia Pacific region.
· Elicit, document, and validate business and functional requirements through workshops, interviews, and process reviews
· Produce high-quality artefacts including business requirements documents (BRDs), user stories, process flows, use cases, and acceptance criteria
· Analyse existing consumer servicing systems and processes to identify gaps, inefficiencies, and improvement opportunities
· Perform impact assessments for proposed changes and new initiatives across servicing platforms
· Translate complex business requirements into clear technical specifications for development and QA teams Stakeholder Engagement
· Build and maintain trusted relationships with senior business stakeholders, product owners, and technology leads across APAC markets
· Act as the primary liaison between business and technology teams throughout the project lifecycle
· Facilitate and lead requirement workshops, stakeholder reviews, and UAT sessions with confidence and clarity
· Communicate complex or technical concepts in a clear and concise manner to nontechnical audiences
· Manage competing stakeholder priorities and navigate ambiguity with professionalism Delivery Support
· Work closely with project managers and delivery teams to support sprint planning, backlog grooming, and iteration reviews
· Support user acceptance testing (UAT) by defining test scenarios, coordinating business testers, and tracking defect resolution
· Monitor and validate that delivered solutions meet agreed acceptance criteria and business
Requirements
· Experience as a Business Analyst, with strong exposure to technology or digital transformation projects
· Exceptional verbal and written communication skills; able to engage and influence stakeholders at all levels including senior leadership
· Proven experience managing senior stakeholders and navigating complex organisational dynamics
Job Type: Full-time
Pay: Up to RM20,000.00 per month
Work Location: In person