- Image and install software on Windows and Apple laptops/desktops, including iMacs, ensuring proper configuration for new setups, system moves, additions, and changes.
- Provide remote software installation and support.
- Troubleshoot and resolve post-deployment issues across multiple platforms, including Windows, MacOS, and mobile devices.
- Install, maintain, and troubleshoot printers. Provide break/fix support as needed.
- Oversee the disposal, redeployment, and reclamation of hardware assets.
- Ensure all incoming equipment is properly tagged and entered the asset management system.
- Maintain an accurate inventory of hardware and provide weekly reports on physical counts and outflows of equipment.
- Coordinate shipping and logistics for hardware, ensuring timely deliveries and returns.
- Coordinate data backup processes and support data recovery efforts, ensuring data integrity and availability.
- Manage hardware refresh cycles, including warranty and out-of-warranty repairs and replacements.
- Collaborate with external suppliers and vendors to schedule repairs for malfunctioning hardware.
- Provide walk-up support for end users, addressing hardware and software issues promptly.
- Offer specialized support to executives (VIPs), ensuring minimal disruption to their work.
- Provide audio and video support, including system health checks and troubleshooting.
- Work with external vendors to coordinate dispatch and repair support, ensuring timely resolution of hardware issues.
- Open, manage, and close service requests. Track and assign incidents, ensuring timely resolution in line with service level agreements (SLAs).
- Manage the classification, assignment, and tracking of requests to ensure efficient completion.
- Collaborate with cross-functional teams (e.g., HR, IT) to support the onboarding process for new hires, ensuring seamless equipment provisioning and setup.
- Ensure that all hardware and software resolutions align with company policies, standards, and best practices.
Qualifications:
- Looking for Japanese/Korean speaking candidates
- 1-3 years of IT experience, including technical training.
- Experience in a Global Service Desk Team or similar support role.
- Strong knowledge of Windows and MacOS (including laptops).
- Experience with Windows 10 imaging.
- Basic understanding of networking (TCP/IP, Windows Networking, Ethernet).
- Experience with networked printers (queue creation, server maintenance).
- Familiarity with MS Office Suite (Word, Excel, PowerPoint, Outlook).
Job Type: Full-time
Pay: Up to RM8,000.00 per month
Work Location: In person