Title: Digital Beauty Advisor /Community Manager I
Duration: 12+ Months Contract – W2
Location: New York, NY 10001 (Hybrid).
Seeking a contractor to serve as a Digital Beauty Advisor across all social platforms.
This includes:
- Reactively engaging with fans and followers in a timely manner (TikTok, Facebook, Instagram, Twitter)
- Support public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
- Follow Brand and Care provided social FAQ documents for launches and key social moments
- Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
- Recognizes and recommends new ways to influence consumers in their purchase decision
- Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
- Support always-on seeding & gifting program based on team goals
- Source relevant talent for S&D program, and manage outreach to shipping via Hatteras platform
Responsiveness:
- Maintain 100% Reply Rate and established Response Time goals across social channels
- Maintain consumer satisfaction and sentiment scores as established by the group
- Offers schedule flexibility to support the needs of the business which included weekends
- Meets established quality standards in all contacts across all channels
- Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction
- Documents product issues in a way that the information can be used for product improvement or development
- Accurately enters required information in the CRM and surveys to ensure data integrity
Job Qualifications:
- Bachelor’s Degree
- 1-2 years’ social media engagement experience
- Customer Service experience desired
- Customer obsessed mindset
- Knowledge and experience with major social media platforms required
- High level of organization, attention to detail and positive attitude
- Interest in beauty, fashion and/or lifestyle brands
- Exceptional writing skills
- Excellent problem-solving ability
- Proficient in Microsoft applications including PowerPoint, Word and Excel
- Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends
Pay: $25.00 - $28.00 per hour
Education:
- Bachelor's (Required)
Experience:
- Digital Beauty/Social Media/ Community Manager: 4 years (Required)
- TikTok/Facebook/Instagram/Twitter/Pinterest/YouTube: 4 years (Required)
- Beauty/Cosmetics/Personal Care/Fashion/Lifestyle: 3 years (Required)
Ability to Commute:
- New York, NY 10001 (Required)
Work Location: Hybrid remote in New York, NY 10001