Responsibilities:
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Sales
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Ensure Region attain monthly sales targets (Level 3).
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Ensure outlets attain monthly sales targets (Level 3).
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Ensure outlets attain daily sales targets.
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Coordinate with Store Manager on Store day-to-day operations.
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Product and Process knowledge.
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Staffing
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Maintain adequate staffing for operational outlets.
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Hiring of sales team for new outlets.
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Monitoring and evaluation of sales team.
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Inventory
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Ensure that the store maintain adequate stock requirements.
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Ensure the system stock and physical stock at the store are the same.
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Process Adherence
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Evaluate adherence to SOP of sales team
- Ensure adherence to Store etiquette and at store timing.
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Ensure compliance to all company policy
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Customer Service
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Manage and resolve escalations effectively.
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Ensuring high level of customer satisfaction.
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Stakeholder Management
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Manage relationships with mall team.
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Manage relationships HO team.
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Manage relationships with sales team.
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Report all mall team stakeholder engagement in Sales and Marketing App.
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Marketing
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Manage and implement sales & marketing strategies.
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Support store managers in Sales strategy execution.
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Provide inputs for growing brand recall.
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Report all Competitor data in Market Insights. (By 5th of every month).
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Cross branding and promotion.
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Plan and execute promotional activities at outlet.
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Business Development
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Identify pipeline of potential outlets.
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PIP
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Management of employee in PIP
Requirements
Key Task:
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Sales
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Submission of monthly visit plan (By 5th of every month)
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Submission of Weekly field visit plan (Before Friday)
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Monitoring store cleanliness and staff grooming.
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Bill Reopen and Discount Approval.
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Inventory
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Bottle Stock Audit: Once in 2 weeks
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Package Full Stock Audit: Once in a month.
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Perfume Stock Audit: Once in 2 weeks.
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For Airport ASM : All audits Once in a month.
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Process Adherence
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Store Evaluation - Once every month for all stores.
- Training and Evaluation
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Employee Evaluation: Once every quarter for all Perfume Consultants.
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Employee Evaluation: Once every month for all Store Managers and Floating Staff.
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Employee Evaluation: For every trainee before onboarding.
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Co ordinate for Execution of trainings initiated from Training department.
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Marketing
o Identify potential marketing activities every month.
o All marketing plan needs to be reported in the Sales and Marketing app.
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Compliance
o Monitor store camera – Daily
o Monitor staff uniform – Daily
o Execution of disciplinary measures for sales team.
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Operation
o Monitoring of stock audit and store cash.
o Co-ordinate with BD team for store maintenance.
Benefits
PF
Overtime Allowance
Health Insurance