The Customer Success Associate/Executive will proactively engage with customers to
provide strategic and tactical guidance to them in order to increase the value they acquire
from the suite of products.
Responsibilities:
● look entire operations and team
● Handling & closing all operational queries on calls & emails as per SLA
● Handling escalations on calls and emails
● Tackle all technical & non-technical hurdles/obstacles in ops by bringing to the notice
of seniors
● Increase the quality of customer service and efficiency in operations
● Coordination with all vendors as and when required
● Training the team members
● Ensure to streamline operations with proactive measures
● Responsible to share daily, monthly, yearly performance reports of operations
● Setting operational short term and long term goals
Qualifications
● 1-5 years of relevant work experience in a customer-facing role out of which the
majority in a Customer success/retention portfolio
● Proven track record of establishing themselves as a strategic trusted advisor to clients
● Must be able to take complex client and vendor concepts and articulate them to an
audience of varying perception levels
2
● Very Strong written and verbal presentation/communication skills (ESSENTIAL)
● Self-starter who can own ongoing customer success of both large and small clients
● Ability to report and share client’s status on a timely/pre-defined interval
● Language preferred English / Hindi
Pay: ₹470,268.66 - ₹1,002,568.22 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: In person