WE ARE HIRING: SENIOR SUPPORT ENGINEER
Location: South Africa – Hybrid, with travel to client sites as required
Employment Type: Permanent, Full-Time
Are you an experienced Senior Support Engineer with strong Infrastructure, Systems Administration, Cloud and DevOps experience?
We are looking for a Senior Support Engineer to join our Atlassian Engineering and Managed Services team. This role is ideal for an experienced technical engineer who wants to develop specialist Atlassian skills through a funded training and certification path.
Key Responsibilities
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Act as the senior technical escalation point for internal and client environments.
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Own and resolve complex incidents and problems.
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Design, build, secure and maintain server and application environments across on-premise and cloud.
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Manage high availability and disaster recovery arrangements.
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Drive root cause analysis and implement permanent fixes.
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Own upgrade, patching and migration planning.
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Build and improve automation, monitoring, alerting and CI/CD pipelines.
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Mentor junior and intermediate engineers and review technical work.
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Contribute to solution design, effort estimates and client presentations.
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Develop Atlassian administration, configuration, scripting and integration skills.
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Work with Jira Software, Jira Service Management and Confluence.
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Complete the assigned Atlassian learning and certification path.
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Engage with client technical teams and stakeholders.
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Participate in standby and after-hours support, including major incident coordination.
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Help define operational standards, security hardening and change control practices.
Minimum Requirements
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Diploma or Degree in IT, Computer Science, Engineering or related field.
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At least 6 years' experience in Technical Support, Systems Administration, Infrastructure, DevOps, Hardware/Server Support or a related discipline.
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Experience as a Senior or Lead Engineer.
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Strong production-level Windows Server and/or Linux administration.
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Experience with at least one cloud platform: AWS, Azure or Google Cloud.
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Strong networking knowledge including:
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DNS
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TCP/IP
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Reverse Proxies
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Load Balancing
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SSL Certificates
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Firewall Rules
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Strong scripting and automation skills in PowerShell, Bash, Python, Groovy or similar.
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Experience administering relational databases such as SQL Server, PostgreSQL, MySQL or Oracle.
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Experience managing production environments and major incidents.
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Experience mentoring engineers and reviewing technical work.
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Strong communication skills and confidence engaging with clients.
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Genuine interest in learning the Atlassian stack and completing a certification path.
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Valid driver's licence, own transport and willingness to travel.
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Willingness to undergo client vetting, including criminal and credit checks.
Advantageous Skills
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Jira Software
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Jira Service Management
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Confluence
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Bitbucket
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Atlassian Guard
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Atlassian Certification (ACP)
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Groovy and ScriptRunner
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REST APIs and Webhooks
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Forge or Connect app development
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Atlassian Data Center to Cloud migrations
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ServiceNow, Azure DevOps or Zendesk migrations
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Docker and Kubernetes
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Terraform and Ansible
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ITIL Foundation or ITIL-aligned service desk experience
What We Offer
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Structured onboarding into the Atlassian product suite.
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Company-funded Atlassian training and certification.
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Study time for certification.
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Mentoring from senior Atlassian engineers and consultants.
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Real client exposure and technical experience.
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A defined career progression path into Atlassian Engineering, Solution Architecture or Consulting.