Job Summary:
The Officer – Service Support (Caregiver Support) supports the delivery of caregiver programmes and services by ensuring smooth centre operations and engaging caregivers across their service journey
This role focuses on programme coordination and caregiver engagement, including intake, follow-ups, and programme matching.
The Associate works closely with the team to understand caregivers’ needs, support their progression across services, and connect them to appropriate programmes, including higher-intensity offerings.
Provide support to caregivers and families of older persons, person with special needs and mental health conditions.
Principal Responsibilities and Duties:
Programme Coordination & Centre Operations
Coordinate programme logistics, including scheduling, registrations, attendance tracking, and follow-ups
Ensure the centre is clean, organised, and ready for programmes and visitors
Support the smooth running of day-to-day centre operations
Support the delivery of programmes through on-site coordination and participant management
Assist facilitators during sessions (e.g. managing flow, logistics, participant needs),co-facilitate selected segments of programmes where required
Caregiver Journey Engagement & Programme Matching
Conduct intake and onboarding conversations to understand caregivers’ needs
Perform follow-ups and light-touch check-ins, and assessments with caregivers across different touchpoints
Identify and recommend caregivers for appropriate programmes
Maintain accurate documentation of caregiver interactions and ensure proper follow-up actions
Escalate complex or high-risk cases where required
Serve as a first point of contact for caregivers, providing information, referrals, and empathetic listening via Care Line.
Administrative & Operational Support
Handle general administrative duties (e.g. data entry, scheduling, procurement, documentation)
Coordinate with vendors and partners for quotations and logistics arrangements
Maintain organised filing systems, trackers, and standard templates
Support data consolidation and basic reporting needs
Contribute to simple process improvements to enhance team efficiency
Backbone support to team function:
Maintain knowledge resource of the team related to Caregiving e.g. Care Line resource library.
Organize events for the team that contributes to team growth and bonding.
Essential Qualifications:
Diploma in any discipline (e.g. Business Administration, Community Care, Health Services, Social Sciences or related fields)
0–3 years of relevant working experience; fresh graduates are welcome to apply
Prior experience in administrative coordination, customer service, or community-related work will be an advantage
Who We Are
At TOUCH, relationships are atthe heart of everything we do. We believe in growing together as one team,while valuing each individual’s unique strengths and perspectives. Guided bycompassion and excellence, we strive to make a meaningful impact in thecommunity through innovation and collaboration.
Who You Are
You are a passionate, creative, and dynamic individual with a heart to serve the community. If you enjoy working with people from diverse backgrounds and want to make a positive difference in the lives of others, we invite you to join the TOUCH family.
What We Offer
We offer a vibrant and people-focused work environment with pro-family practices, staff benefits, and opportunities for growth and development. Most importantly, you will find purpose and fulfilment in impacting lives meaningfully.
Our Commitment to Inclusion
At TOUCH, we are committed to build an inclusive workplace where everyone is respected, valued, and empowered to thrive. We welcome diverse perspectives and are dedicated to creating a supportive environment where all staff can grow in their potential, and continue to inspire hope and impact lives in the community.