1. Team Leadership & Staff Management
- Guide and support team members to maintain a positive and productive work environment.
2. Customer Service & Experience
- Maintain high customer service standards across the store.
- Handle escalated customer issues and ensure timely resolution.
- Address and report customer complaints and feedback to management.
- Communicate promotions, product updates, and operational changes to the team.
3. Sales & Performance
- Drive store sales and ensure KPIs are achieved.
- Monitor daily sales performance and take action to improve results.
- Ensure POS and checkout processes are efficient and properly managed.
4. Store Operations & Visual Merchandising
- Ensure the store is clean, organized, well-maintained, and visually appealing.
- Ensure products are arranged properly by category, size, and colour.
- Ensure promotional materials and displays are updated and correctly presented.
- Maintain fitting room cleanliness and ensure fixtures, mirrors, and lighting are in good condition.
5. Inventory & Stock Management
- Monitor, follow up, and replenish stock regularly.
- Conduct stock checks and assist with inventory reconciliation.
- Maintain appropriate stock levels on the sales floor.
- Ensure products are well-distributed and high-demand items are properly highlighted.
6. Compliance & Operational Excellence
- Ensure compliance with company policies, SOPs, and operational guidelines.
- Assist in implementing new procedures and store initiatives.
- Oversee daily store operations and resolve operational issues when required.
Note: This job description outlines the general nature and level of work expected for the position and is not intended to be an exhaustive list of all duties and responsibilities.
- Train and mentor new staff on company policies, product knowledge, and customer service.
- Monitor attendance, timekeeping, and staff performance; address issues promptly.
- Manage staff schedules, breaks, and rotations to ensure sufficient store coverage.
- Maintain effective communication between staff and management.
Job Type: Full-time
Pay: RM3,500.00 - RM5,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- What's your expected salary?
Experience:
- Sales: 1 year (Preferred)
Work Location: In person