Company Overview
Paramount Philly Agency is a dynamic marketing and communications firm founded in 2025, dedicated to empowering brands through innovative strategies, creative storytelling, and impactful campaigns. With a nationwide reach, we thrive on fostering a collaborative environment that drives success and growth.
Job Summary
We are seeking a friendly and motivated Customer Service Agent to assist customers, provide product and service information, and support positive customer experiences. This role is ideal for individuals who enjoy working with people, solving problems, and developing strong communication and relationship-building skills in a team-oriented environment.
Responsibilities
- Welcome customers and provide friendly, professional assistance.
- Answer questions regarding products and services.
- Identify customer needs and recommend appropriate solutions.
- Provide accurate and helpful information to customers.
- Address routine customer concerns and help resolve issues professionally.
- Build positive relationships with customers and prospective clients.
- Follow up with customers when appropriate to support satisfaction and retention.
- Assist with promotional and customer acquisition activities.
- Maintain organized records of customer interactions and follow-ups.
- Communicate customer feedback to team members.
- Collaborate with colleagues to achieve customer service and sales goals.
- Participate in ongoing training and professional development.
Qualifications
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Friendly, positive, and customer-focused attitude.
- Comfortable interacting with customers in person.
- Strong listening and problem-solving abilities.
- Excellent organizational and multitasking skills.
- Reliable, adaptable, and professional.
- Ability to work independently and as part of a team.
- Previous experience in customer service, sales, retail, or hospitality is a plus but not required.
Benefits
- Paid training
- Career advancement opportunities
- Professional development programs
- Supportive team environment
- Hands-on customer service experience
- Performance-based growth opportunities
- Employee recognition programs
- Ongoing mentorship and coaching
Join us at Paramount Philly Agency where your proactive attitude and dedication will make a real difference! We are committed to creating an inclusive environment that nurtures growth while delivering outstanding service. This paid role is perfect for motivated individuals eager to develop their administrative expertise while contributing to a forward-thinking team.
Pay: $3,923.93 - $4,725.59 per month
Work Location: In person