About The Company
Coveris is the third-largest manufacturer of packaging films in Europe, with its headquarters located in Vienna. The company operates across 18 manufacturing facilities, employing a dedicated workforce of approximately 2,500 employees. Coveris specializes in producing sustainable packaging solutions tailored for well-known brands worldwide. The company's commitment to innovation, quality, and environmental responsibility has established it as a trusted partner in the packaging industry. Coveris continuously strives to enhance its product offerings and operational efficiencies to meet the evolving needs of its global customer base.
About The Role
We are currently seeking a dedicated and detail-oriented individual to join our Customer Care department at our Gera location. The role of the Customer Care Specialist is pivotal in ensuring the highest level of customer satisfaction by effectively managing customer inquiries, processing orders, and coordinating with internal departments to deliver seamless service. This position offers an excellent opportunity for a motivated professional to contribute to a dynamic team within a global organization committed to sustainability and excellence. The successful candidate will be responsible for maintaining strong customer relationships, resolving issues promptly, and supporting the overall customer experience.
Qualifications
The ideal candidate should possess a minimum of a high school diploma or equivalent; a relevant higher education qualification is advantageous. Prior experience in customer service, order processing, or a related field is preferred. Strong communication skills in German and English are essential, both written and verbal. The candidate should demonstrate excellent organizational abilities, attention to detail, and the capacity to work effectively in a fast-paced environment. Proficiency in MS Office applications and familiarity with customer relationship management (CRM) systems are desirable. A proactive attitude and a customer-focused mindset are critical for success in this role.
Responsibilities
As a Customer Care Specialist, your key responsibilities will include managing customer inquiries via phone, email, and other communication channels, ensuring timely and accurate order processing, and updating customer records in the company’s CRM system. You will act as a liaison between customers and internal departments such as production, logistics, and sales to coordinate order fulfillment and resolve any issues that may arise. Additionally, you will monitor delivery schedules, provide customers with product information, and handle complaints or escalations professionally. Maintaining detailed documentation of customer interactions and feedback is vital to improve service quality. You will also participate in team meetings and contribute to process improvements to enhance overall customer satisfaction.
Benefits
Coveris offers a competitive salary package complemented by various employee benefits, including health insurance, paid time off, and opportunities for professional development. The company fosters a collaborative and inclusive work environment where employees are encouraged to grow and develop their skills. Employees benefit from flexible working arrangements, ongoing training programs, and a supportive team culture. Additionally, working at Coveris provides the chance to be part of a global organization dedicated to sustainability and innovation in the packaging industry.
Equal Opportunity
Coveris is committed to creating a diverse and inclusive workplace. We believe that a variety of perspectives and backgrounds enrich our organization and drive innovation. We are an equal opportunity employer and do not discriminate based on race, gender, age, religion, national origin, disability, or any other protected characteristic. We encourage applications from all qualified individuals who are passionate about contributing to our mission and values.