About The Company
BMI Deutschland GmbH is a leading manufacturer specializing in roofing systems for both residential and commercial buildings. Renowned for offering comprehensive solutions from a single source, BMI provides a wide range of steep and flat roof systems. With decades of experience in the roofing industry, the company emphasizes innovative construction and building solutions, utilizing its extensive expertise in Germany. BMI operates with over 2,000 employees across 17 production sites, supported by a dedicated research and development center. The company manages five strong brands in the market: BRAAS, icopal, VEDAG, WOLFIN, and KLÖBER. As part of the global BMI Group, which employs approximately 9,600 people worldwide, BMI Deutschland GmbH is committed to excellence in quality, innovation, and customer satisfaction.
About The Role
We are seeking a dedicated and professional Customer Service Generalist (m/w/d) to join our team at the Heusenstamm location. In this role, you will be the primary point of contact for our customers, providing comprehensive support and expert advice regarding orders, delivery schedules, and product availability across various communication channels. Your responsibilities will include managing customer orders independently within SAP, actively identifying upselling opportunities, and ensuring accurate documentation of all customer interactions. You will handle returns and complaints efficiently, coordinate closely with sales, logistics, production planning, and quality management to ensure seamless processes, and maintain meticulous customer records. This position offers an excellent opportunity to contribute to a dynamic team, optimize internal workflows, and develop your professional skills within a globally recognized organization.
Qualifications
The ideal candidate will possess a successfully completed commercial vocational training and have substantial experience in order processing or sales-related functions. Proficiency in SAP R/3 is essential, with familiarity with S/4HANA considered advantageous. You should be comfortable working with Google Workspace and have strong communication skills to deliver excellent customer service both verbally and in writing. A proactive, independent, and solution-oriented work approach is vital, along with high flexibility, resilience, and the ability to manage increased workloads. A strong willingness to learn and motivation to grow within the role are also required to succeed in this position.
Responsibilities
Your key responsibilities will include providing comprehensive support and consultation to customers regarding their orders, delivery times, and product availability through multiple communication channels. You will independently record and track customer orders in SAP, actively exploring upselling opportunities to enhance sales. Managing returns, processing complaints, and issuing credit notes or additional charges will be part of your daily tasks. You will work closely with various departments such as sales, logistics, production planning, and quality management to ensure smooth operational workflows. Maintaining accurate customer master data, documenting all customer interactions thoroughly, and actively contributing to the continuous improvement of internal processes are also essential aspects of your role. Your proactive approach will help strengthen customer relationships and support the company's commitment to service excellence.
Benefits
At BMI Deutschland GmbH, we value our employees and offer an attractive benefits package designed to support your personal and professional development. Our compensation includes a competitive salary with future growth potential, complemented by a company pension scheme. We promote a healthy work-life balance through 30 days of vacation, flexible working hours, and options for mobile working. We also provide various mobility solutions such as JobRad, travel expense allowances, and free parking. Support for families is a priority, with childcare cost subsidies and pme family services available. We invest in your growth through tailored development and training programs, and our health initiatives include wellness offerings and a BMI contribution fund to support your well-being.
Equal Opportunity
BMI Deutschland GmbH is committed to fostering an inclusive and diverse work environment. We welcome applications from individuals of all backgrounds and are dedicated to ensuring equal employment opportunities throughout our organization. Our hiring practices are based on merit, and we strive to create a workplace where everyone can thrive and contribute to our collective success.