We’re looking for an experienced 1st / 2nd Line IT Support Technician to join our team in Paris, supporting users within a legal-sector environment.
⚠️ Previous experience working within the legal sector is essential
🔧 The Role
You’ll provide high-quality 1st and 2nd Line IT support to users, resolving a wide range of technical issues across hardware, software, applications and legal technology
Key responsibilities:
- Provide 1st and 2nd Line IT support to users within a legal environment
- Troubleshoot hardware, software, network and connectivity issues
- Provide support for iManage and other legal applications
- Support Microsoft 365, Windows, Outlook and Teams
- Troubleshoot document management and printing issues
- Manage and resolve IT tickets within agreed SLAs
- Set up and configure laptops, desktops and mobile devices
- Manage user accounts, permissions and access
- Provide support to senior stakeholders and VIP users when required
- Escalate complex technical issues to the appropriate teams
- Maintain accurate IT documentation and knowledge-base information
- Deliver a professional, customer-focused support service
👤 About You
Essential:
- Previous experience in a 1st/2nd Line IT Support role within the legal sector
- Strong knowledge of iManage or similar legal document management systems
- Good knowledge of Windows and Microsoft 365
- Experience supporting Outlook, Teams and other business-critical applications
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer-service skills
- Experience working in a professional services or law-firm environment
- Fluent French and English