Job Title: Logistics Specialist - Junior
Contract Duration: 11 months, possible extension
Location: Framingham, MA
Work Arrangement: Remote
Summary
This role provides logistics support to Inbound Transportation Vendors and Carriers. They ensure timely and effective communication with both parties addressing performance issues, conducting new vendor set-up, assisting with order submission, etc. The role works cross-functionally providing support to Transportation Planning Analysts and other areas within Logistics. The individual performs systems administration duties to support vendor and carrier related issues and service needs.
Responsibilities
- Provides a high level of service to vendors and carriers. Responds to incoming calls and inquires timely and effectively, maintaining a high level of on-duty call time
- Creates cases within Service Now for all incoming calls to use for reporting (reason for call).
- Answers vendor questions relative to routing requests, purchase order start-ship and cancel dates, website specifics, and POE shipments.
- Establishes new user profiles, and provides access to the E-Routing website Maintains vendor location codes
- Performs case-by-case analysis of vendor locations database to ensure accurate access for vendors. Ensures accurate provision of user accounts to prevent inadvertent or intentional access to unauthorized data.
- Provides support to vendors using FOM (Freight Order Management) and assists vendors to achieve success in E-Routing. Confirm shipping authorization numbers, modifies existing routings, cancels routings already assigned a carrier and verifies carrier pick-up dates for vendors as needed. Analyzes and troubleshoots E-Routing issues.
- Performs systems administration duties to support vendor and operational needs.
- Educates vendors on the benefits and requirements of using E-Routing. Assists them in initial submission of orders.
- Processes vendor code adds for existing vendors.
- Supports Associate Planning with carrier performance issues and inquiries. Assist with the proactive management of carrier and vendor performance and problem resolution.
- Interacts with Planning Analysts relative to vendor issues on carrier pick-ups and potential service issues. Collaborates for resolution.
- Must be flexible to accommodate coverage schedules as is required by the business. May be required to work Holidays when the office is closed
Minimum Skills/Experience Required
- 2-5 years of customer service, supply chain, merchandising/planning, distribution experience
- Outstanding communication skills and phone call etiquette
- Ability to Multitask and work in a fast paced environment
- Ability to confidentially interact with all levels of Management
- Ability to embrace change/changes in priorities
- Display a high degree of personal initiative, accountability, with an emphasis on teamwork and customer focus
- Strong ability to work as part of a team and be receptive to other points of view
- High attention to detail
- Flexible and willingness to work overtime as requested
- Basic knowledge of Microsoft Office (Word, Excel and PowerPoint)
Minimum Skills/Experience Preferred
- College Degree
- ServiceNow
- NICE (formerly CXONE)