Position: Production Support Engineer – AI/ML
Location: Mississauga, ON (Hybrid)
Employment Type: Full-Time
Experience Required: 8 + Years
Job Summary:
We are looking for a Production Support Engineer – AI/ML to ensure the stability, performance, and operational reliability of applications and AI-driven platforms. The role involves troubleshooting production issues across applications, infrastructure, databases, and AI/ML workloads while collaborating with cross-functional teams.
Key Responsibilities:
- Provide production support for Java applications, Linux environments, databases, and AI/ML platforms.
- Monitor, troubleshoot, and resolve application, infrastructure, and data-related production issues.
- Analyze incidents, perform root-cause analysis, and drive permanent resolutions for recurring issues.
- Support application deployments, validations, performance monitoring, and operational readiness.
- Collaborate with development, infrastructure, data, and business teams to resolve production incidents.
- Support AI-driven solutions for document digitization, document extraction, and predictive analytics.
- Contribute to platform stability, performance improvement, and continuous operational enhancements.
Required Skills:
- Java & Linux
- SQL & Database troubleshooting
- Production/Application Support
- Incident & Root Cause Analysis
- Deployment & Monitoring
- AI/ML fundamentals
- Troubleshooting & Performance Optimization
- Strong communication & collaboration