Key Responsibilities:
- Perform servicing transactions in policy servicing functions to ensure quality delivery within target service pledge
- Ensure proper handling and follow up of cases within agreed turn-around-time
- Adhere to operating guidelines, work within their delegated authorities and meet departmental SLA targets
- Handle & conduct thorough investigation for complicated cases / complaint cases from Customer Services Team / other internal departments in accordance with internal and external guidelines
- Support policy or operations related projects (including providing requirements & testing) and ensure successful implementation
- Perform regular review of policy service transactions and relevant updates in relation to AML/CTF area
- Assist Quality Assurance team in handling regulatory-related processes and monitoring, review and update related guidelines and manuals accordingly
- Contribute to ad-hoc activities e.g. UAT related to system enhancement or production problem fixing
Key Requirements:
- University graduate with minimum 2 years’ relevant experience in life insurance policy servicing.
- Knowledge of life insurance products and operation processes
- Good in MS Office and Chinese Word Processing
- Good in both spoken and written English and Chinese
- Holder of FLMI is preferable
- Able to work independently under pressure and deal with difficult situations in a friendly manner
- Candidate with less experience will be considered as Officer
We offer 5-day work, good career prospects and attractive remuneration package to the right candidates. Interested parties please send full resume with current & expected salary.
Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed after two years.