Key Responsibilities:
- Handle Personal Line claims adherence to the Company’s policies, guidelines and objectives
- Monitor claim costs and expenses and analyze claims for quality
- Develop and implement claims strategies and development plans to achieve company’s profitability and growth objectives
- Provide claims reports and statistics to internal units, brokers and clients
- Identify suspicious / fraud claims throughout the claim process and escalate them to the related department
- Manage complaint resolutions and dispute handling
- Manage projects such as system enhancements and related UAT
- Train and coach junior team members as appropriate
- Handle ad hoc projects as assigned
Key Requirements:
- Degree holder with professional qualifications in insurance or related disciplines
- Minimum 3 years’ experience in Personal Line claims with experience in handling Travel and Accident & Health claims
- Customer-oriented with excellent communication and interpersonal skills
- Well-developed decision making and problem-solving capabilities
- Good team player, able to work independently and under pressure
- Team supervising experience is an added advantage
- Self-motivated, analytical and detailed-minded in problem solving
- Strong sense of responsibility with high level of integrity and trust
- Good command of both written and spoken English and Chinese
- Knowledge of AS400 is an added advantage
- Sound PC skills in MS Word, Excel & Chinese word processing
- Candidate with less experience will be considered as Senior Officer
We offer 5-day work, good career prospects and attractive remuneration package to the right candidates. Interested parties please send full resume with current & expected salary.
Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed after two years.