ERP Communications Delivery lead
- 6 months
- Outside IR35
- Hybrid working - Remote/Amsterdam
Role Overview
This is a hands-on communications delivery role supporting the Global Communications Transformation Programme Lead.
The successful candidate will help turn the programme communications strategy into practical delivery by coordinating communications activity, developing content, managing communications channels, supporting stakeholder engagement and ensuring key communications are delivered accurately and on time.
The role will work closely with the Global Communications Transformation Programme Lead, PMO, Change team, programme workstreams and business stakeholders.
This is not a standalone strategic communications leadership role.
The Global Communications Transformation Programme Lead will retain ownership of the overall communications strategy, programme narrative, senior stakeholder engagement and communications direction.
The Communications Support role will provide the day-to-day delivery capability required to ensure that strategy is translated into effective programme communications.
Key Responsibilities
•Support to the Global Communications Transformation Programme Lead
•Work directly with the Global Communications Transformation Programme Lead to support delivery of the overall programme communications strategy.
• Support development and maintenance of the integrated communications plan and communications calendar.
• Coordinate actions, inputs, approvals and deadlines across programme communications activity.
• Prepare first drafts of communications materials for review and approval by the Global Communications Transformation Programme Lead.
• Support preparation of leadership briefings, presentations, governance materials and programme updates.
• Help ensure agreed programme messaging is consistently applied across workstreams, regions and communications channels.
• Track upcoming programme milestones and identify communications activity required to support them.
Responsibilities
• Translate complex programme, business and technology information into clear and accessible communications.
• Support communications relating to programme milestones, technology deployments, business process changes and organisational changes.
• Coordinate communications activity across multiple programme workstreams.
• Ensure communications are delivered accurately, consistently and in line with agreed timelines.
Content & Channel Management
• Maintain and update programme communications channels including SharePoint, Microsoft Teams and other internal platforms.
• Support content planning, copywriting, editing and publication.
• Help prepare and coordinate town halls, leadership sessions and employee engagement events.
•Maintain communications templates, materials and programme content libraries.
• Support the coordination of local and regional communications where global messaging needs to be adapted.
• Ensure communications channels remain current and aligned to the overall programme narrative.
Programme & Change Coordination
• Work closely with the PMO to understand programme milestones, priorities, dependencies and upcoming decisions.
• Work with Change Leads to understand employee and business impacts and translate these into appropriate communications activity.
• Support communications for new systems, processes and ways of working.
• Coordinate inputs from technology, business and functional workstreams.
• Help ensure communications activity is aligned with the wider transformation roadmap.
• Support transition communications as programme activity moves into BAU.
Experience & Skills
Essential
• Experience working in internal communications, change communications or transformation communications.
• Experience supporting a large-scale transformation, technology or business change programme.
• Strong written communication, copywriting and editing skills.
• Ability to translate complex or technical information into clear and engaging communications.
• Experience preparing communications across multiple formats and channels.
• Strong organisation and coordination skills.
• Ability to manage multiple deadlines and stakeholders in a fast-paced programme environment.
• Confidence working with senior stakeholders and programme leadership.
• Strong PowerPoint skills.
• Experience using Microsoft 365 tools including SharePoint and Microsoft Teams.
Highly Desirable
• Experience supporting a global separation, carve-out, merger, acquisition or Private Equity-backed transformation.
• Experience within ERP or technology transformation programmes.
• Exposure to SAP, Microsoft Dynamics 365 or other major enterprise technology implementations.
• Experience working across global or multi-country programmes.
• Experience supporting town halls, employee engagement events or change champion networks.
• Experience working closely with a Communications Lead, Change Lead or Programme Management Office.