Title: Business Operations Specialist (B2B Escalation)
Client: Global leader in Technology/ Electronics
Duration: 12 months contract with HIGH chance for extension or direct employment
Work Location: Plano, TX (Fully onsite)
Pay rate: $46-50.88/hr w2 + Benefits options
Top Required Skills/Experience
- MS Excel – Intermediate to advanced (VLOOKUP, Pivot Table, and Filter)
- Escalations management (Customer Focused)
- 5 years of relevant experience
Summary:
The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.
Role & Responsibilities
- B2B CARE Department Operations Support and business planning support
- Project support including status tracking, documentation, and detail updates
- Cross-departmental collaboration to provide B2B customer satisfaction
- Develop B2B dashboards for internal and external stakeholders
- Reporting preparation (Supporting role) for Senior leaderships and Global HQ office
- Developing and improving B2B service process along with B2B customers’ expectation
- Strategical thinking and collaborative preparation for team’s targets
- Day-to-day operational supports
Minimum Qualifications
- 5+ years of related administrative and project management experience
- BA/BS in Business, Finance, or a related field is preferred
- Must have experience with Microsoft Standard Office Suite
- Must have demonstrated project and program management skills
- Proven experience successfully planning and executing large projects and/or events
- Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels