About The Company
Rad AI is a pioneering healthcare technology company dedicated to transforming the future of medical imaging through artificial intelligence. Founded by a radiologist, the company leverages one of the largest proprietary datasets of radiology reports globally to develop AI-driven solutions that enhance diagnostic accuracy, reduce errors, and streamline radiology workflows. Rad AI's innovative platform has already made a significant impact, helping uncover hundreds of new cancer diagnoses and reducing report error rates by nearly 50% across tens of millions of reports. With substantial funding exceeding $140 million, including a recent oversubscribed Series C round led by Transformation Capital, Rad AI has achieved a valuation of over half a billion dollars. The company's solutions are widely adopted, supporting more than one-third of radiology groups and nearly 50% of all medical imaging in the United States, including partnerships with leading healthcare systems such as Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health. Recognized for its rapid growth and innovation, Rad AI has received accolades from CB Insights, AuntMinnie, Deloitte, and CNBC, positioning itself as a leader in healthcare AI. The company is committed to building impactful AI solutions that empower physicians, improve patient outcomes, and revolutionize healthcare delivery.
About The Role
We are seeking an experienced and proactive Customer Success Manager to join our dynamic team at Rad AI. This high-visibility role is critical in ensuring our rapidly expanding customer base—comprising radiology groups and hospital systems—receives exceptional service and support. The ideal candidate will be responsible for fostering strong relationships with key stakeholders, including executives, radiologists, and IT teams, to maximize the value derived from Rad AI’s solutions. You will serve as a trusted advisor throughout the entire post-implementation lifecycle, guiding customers through product adoption, demonstrating ROI, and ensuring renewal and expansion opportunities are realized. Your role will involve conducting strategic business reviews, educating customers on product functionality, and representing customer feedback to our product and machine learning teams to influence future development. Additionally, you will oversee onboarding processes, facilitate cross-functional collaboration, and identify opportunities for upselling and cross-selling. Your efforts will directly contribute to customer retention, satisfaction, and advocacy, helping Rad AI maintain its reputation as a leader in healthcare AI innovation.
Qualifications
- Bachelor's degree or higher in a relevant field
- 3+ years of customer success experience within a healthcare environment
- Proven ability to build and maintain strong relationships with diverse stakeholders
- Excellent communication, coaching, and interpersonal skills
- Strong project management and organizational capabilities
- Practical knowledge of SaaS solutions, implementations, and technical concepts
- Demonstrated ability to influence and drive customer adoption and expansion
- Ability to work effectively in a fast-paced, evolving environment
- Availability to work within the Western time zone
Responsibilities
- Act as a trusted advisor to customers throughout the post-implementation lifecycle, including product adoption, value realization, and renewal processes
- Develop and nurture relationships with radiology partners, conducting regular check-ins to assess product usage and gather feedback
- Lead strategic business review meetings to secure renewals and identify growth opportunities
- Serve as the primary point of contact for customers, demonstrating product features and use cases to maximize value
- Coordinate onboarding activities, engaging IT, executives, and radiologists to ensure a seamless transition
- Guide customers in adoption and expansion strategies tailored to their specific practice needs
- Monitor customer accounts proactively, responding swiftly to inquiries and identifying opportunities for process improvement
- Drive customer retention and growth by understanding their business objectives and showcasing the impact of Rad AI solutions
- Collaborate with internal teams, including product and machine learning, to relay customer insights and improve offerings
- Contribute to building a world-class customer success organization focused on exceeding expectations
Benefits
- Comprehensive medical, dental, vision, and life insurance coverage
- Health Savings Account (HSA) with employer match, Flexible Spending Accounts (FSA), and Dependent Care FSA (DCFSA)
- 401(k) retirement savings plan
- Paid time off including 11 company holidays and flexible PTO policies
- Annual company-wide offsite and periodic team events
- Annual equipment stipend to support remote or hybrid work setups
- Opportunities for professional growth and development in a cutting-edge technological environment
Equal Opportunity
Rad AI is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We adhere to all applicable laws and regulations and consider qualified applicants with criminal histories in accordance with the San Francisco Fair Chance Ordinance. We encourage candidates from all backgrounds to apply and join us in our mission to revolutionize healthcare through innovative AI solutions.