Company Description
Shenzhen Transsion Holdings Co., Ltd. is a global technology company focused on delivering popular smart devices and mobile services to consumers in emerging markets. The company is best known for its high-quality, multi-brand portfolio of mobile phones and smart devices, supported by a self-developed operating system and mobile Internet services. Its key brands include TECNO, itel, and Infinix for mobile phones, Carlcare for after-sales services, oraimo for smart accessories, and Syinix for home appliances. Transsion Holdings is publicly listed on the SSE Star Market and is included in multiple major indices such as the MSCI China A Index and CSI 300 Index, reflecting its strong market position and growth potential.
Role Description
We are looking for a proactive and creative Community Manager to support the growth and daily operations of Infinix’s user community in Mexico.
This role will be responsible for growing and activating our online communities, managing KOC/KOS creator programs, developing engaging local content, supporting offline activations, and strengthening the connection between the Infinix brand and local users.
The ideal candidate understands Mexican social media culture, enjoys interacting with users and creators, and is comfortable managing both daily community operations and project-based campaigns.
Key Responsibilities
1. Community Growth & Operations
- Manage and grow Infinix Mexico’s user communities across platforms such as Facebook Groups, WhatsApp, TikTok, Instagram and other relevant channels.
- Develop initiatives to continuously recruit new community members and improve user activation and retention.
2. KOC & Creator Management
- Recruit and manage local KOCs (Key Opinion Customers), micro-creators and brand advocates.
- Build and maintain an updated creator database, including creator profiles, content performance and activity status.
- Identify high-potential KOCs and support their development into stronger creators or KOL-level partners.
3. KOS Program Support
- Support the development and daily operation of Infinix Mexico’s KOS (Key Opinion Sales) program.
- Work closely with Retail and Sales teams to recruit and activate store promoters or retail staff as content creators.
- Provide simple content training, shooting guidelines, scripts and creative references for KOS participants.
4. Campaigns & Offline Activations
- Support local community campaigns, product launches, gaming activations, campus activities and offline user events.
- Design online-to-offline engagement mechanisms to attract community members and creators.
5. Data Tracking & Reporting
- Track key community and creator KPIs, including: community member growth, active users and engagement rate, KOC/KOS recruitment, content output, campaign participation.
Qualifications
- Bachelor’s degree in Marketing, Communications, Digital Media, Business or a related field.
- 3+ years of experience in community management, social media, influencer marketing, creator operations or digital marketing.
- Strong understanding of TikTok, Instagram, Facebook and WhatsApp.
- Good knowledge of Mexican social media trends, internet culture and local consumer behavior.
- Experience managing influencers, KOCs, creators or online communities is highly preferred.
- Experience in smartphones, consumer electronics, gaming, youth culture or lifestyle brands is a plus.
- Strong communication, organization and project management skills.
- Comfortable working in a fast-paced and multicultural environment.
- Native or fluent Spanish required.
- Working proficiency in English is preferred.
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