1. About Our Client:
The organization operates in the retail and manufacturing sector, supporting over 262 stores across Canada and the USA along with mail order and production facilities. It is recognized for its unique bath and beauty products and emphasizes personalized customer service, environmental advocacy, and charitable contributions. The company is values-driven, focusing on environmental, animal, and social causes, directly impacting thousands of employees across North America.
2. About the Opportunity:
The Benefits and Wellness Manager role is designed to enhance the employee experience by managing and improving benefits programs across the US and Canada. This position is responsible for ensuring benefits are valuable, well-communicated, user-friendly, and aligned with organizational policies. The role involves leadership in benefits administration, vendor management, program design, and communication, contributing to a consistent and positive impact on staff well-being.
3. Responsibilities:
• Oversee administration and strategy of benefits plans, including cost management and plan design changes.
• Collaborate with People and Culture, Payroll, and Finance teams to manage health, dental, vision, retirement, and other benefit programs.
• Lead annual benefits and wellness planning, budget management, and program evaluation.
• Develop and support the Benefits team through coaching and guidance.
• Conduct annual reviews of retirement plans with cost-benefit analysis and enhancement recommendations.
• Manage short-term and long-term disability claims to control costs and improve employee experience.
• Coordinate with managers, HR partners, and vendors to clarify roles and ensure transparent claims processes.
• Communicate benefits during leaves and coordinate premium payments with payroll/accounting.
• Execute employee benefits communications, including inquiries, open enrollment, orientations, and special announcements.
• Provide engaging and current information on benefits and wellness to staff.
• Train Managers and Business Partners to support employee benefits questions.
• Report benefits KPIs to stakeholders regularly.
• Support employee life cycle initiatives related to well-being and total rewards.
• Manage benefits inquiries promptly, maintaining high service standards.
• Collaborate with vendors to ensure timely billing and relationship management.
• Oversee benefits administration and reconciliation within ADP.
• Develop and communicate disability and leave policies.
• Ensure compliance with benefit plan regulations including ACA, COBRA, HIPAA, FMLA, ERISA, and related audits.
• Manage vendor and consultant relationships to monitor benefits usage, compliance, and service levels.
4. Requirements:
• Minimum 5 years of experience in benefits or HR roles.
• At least 2 years of people leadership experience.
• Extensive hands-on experience managing US employee benefits.
• Bachelor’s Degree in Business Administration or a related field.
• Excellent written and verbal communication skills.
• Strong conflict resolution and project management abilities.
• Creative, resourceful, collaborative, and proactive work approach.
• Commitment to understanding and aligning with the organization’s core brand values.
5. Pay Range and Compensation Package:
• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.