About Us
ALOIS Australia is a leading Talent and Technology Solutions company, focused on helping businesses across the country build stronger teams, smarter processes, and sustainable growth.
We work with organisations in diverse industries to deliver integrated workforce and technology solutions, from innovative hiring strategies to end-to-end digital transformation. Our approach combines data, insight, and human expertise to help clients solve complex workforce challenges with clarity and confidence.
Through our deep industry experience and commitment to excellence, we provide scalable, high-performance solutions that deliver measurable impact. Whether it’s onshore project delivery, workforce optimisation, or specialised technology services, ALOIS Australia ensures results that truly make a difference.
From Sydney to Perth and everywhere in between, we’re driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success.
Job Title – Business Analyst - Field Service & Outage Management
Job Location – Melbourne
Employment Type – Contract/FTC
What Role You Will Play In Team
Job description: Business Analyst - Field Service & Outage Management
Job Summary
We are seeking an experienced Business Analyst with expertise in Field Service Management (FSM) for Outage Management to bridge business requirements and technology solutions for utility organizations. The role involves gathering, analyzing, and documenting business processes, supporting digital transformation initiatives, and delivering solutions that improve outage response, field workforce productivity, customer experience, and operational efficiency.
Key Responsibilities
Business Analysis & Requirements Management
- Gather, analyze, and document business requirements from stakeholders, SMEs, and operational teams.
- Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities.
- Create Business Requirements Documents (BRDs), Functional Requirements Specifications (FRS), user stories, process flows, and use cases.
- Translate business requirements into functional specifications for development teams.
Field Service Management for outage managmenet
- Analyze and improve field service processes including work order management, scheduling, dispatching, workforce mobility, and asset maintenance.
- Collaborate with field operations teams to optimize technician productivity and service delivery.
- Support implementation and enhancement of Field Service solutions such as SAP SAM or ADMS POAM platforms.
Required Skills & Experience
Functional Skills
- Strong experience in Business Analysis within Utility, Energy, Electricity, or Field Service industries.
- Understanding of Outage Management Systems (OMS) and utility operations.
- Knowledge of Field Service Management processes:
- Work Order Management
- Scheduling & Dispatch
- Mobile Workforce Management
- Service Operations
Technical Skills
- Experience with OMS, FSM, GIS, SCADA, CIS, EAM, or ERP integrations.
- Familiarity with APIs, data mapping, system integrations, and workflow automation.
- Experience with Power BI, SQL, Azure, Dynamics 365, Salesforce, or similar platforms is advantageous.
- Knowledge of Agile tools such as Azure DevOps or Jira.
Business Analysis Skills
- Requirements elicitation and documentation.
- Process modelling (BPMN, Visio).
- Gap analysis and business process reengineering.
- User story creation and backlog management.
- Stakeholder management and workshop facilitation.
Stay Connected With Us
Learn more about ALOIS in Australia, visit our webpage ALOIS Australia
Follow us on LinkedIn and Instagram
EEO Statement
ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.