Senior Fraud Operations Specialist (Contract)
A leading financial institution is looking for an experienced fraud operations professional to lead a large offshore fraud operations function on a contract basis — a high-impact role at the sharp end of protecting customers from financial crime.
About the Role
You will oversee the quality and performance of an offshore Fraud Operations team, ensuring detection, prevention and mitigation of fraudulent activity is delivered effectively and in line with internal and regulatory requirements.
Key Responsibilities
- Manage complex or high-risk fraud cases, recommend resolution options, track outcomes and maintain strong governance
- Communicate directly with customers involved in sensitive or urgent fraud cases
- Liaise with law enforcement and other external stakeholders on urgent matters requiring immediate risk mitigation
- Perform quality reviews across offshore fraud operations output
- Drive process and procedure improvements informed by ongoing analysis of fraud trends and typologies
- Advise stakeholders on prioritisation of fraud controls, with clear escalation routes for underperforming processes
- Own end-to-end delivery of fraud-related system enhancement projects, from scope through stakeholder alignment to delivery
- Design and deliver training, in person and virtually, to build capability across the wider fraud operations team
- Handle escalated complaints referred from customer relations and regulatory bodies
- Develop and roll out best-practice procedures across the offshore team
What You'll Need
- Degree in Compliance, Banking, Business Administration, Accounting, Finance, Computer Science or a related field
- At least 5 years' experience in fraud operations, fraud risk or investigations
- Fluency in English, Chinese and Putonghua
- Strong communication and influencing skills across diverse stakeholders, with the ability to embrace change and overcome challenges
- Ability to build VBA-based or end-to-end data processing tools, translating business needs into stable, user-friendly automation
- A resilient, service-oriented mindset with the ability to perform under pressure and tight deadlines
- Prior experience managing a fraud operations team, with a solid understanding of fraud risk controls, is an advantage
Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.