Are you a visionary design leader passionate about creating impactful digital experiences that foster loyalty and long-term customer relationships? We're seeking a highly skilled Principal Product Designer to shape the future of customer engagement, membership programs, and lifecycle experiences across our dynamic platform. This is a unique opportunity to influence product strategy at a strategic level, collaborating closely with cross-functional teams to drive meaningful business growth and enhance user satisfaction.
In this pivotal role, you will define and execute a comprehensive design vision, translating complex behavioral, technical, and commercial requirements into seamless, motivating user journeys. Your expertise will guide multi-disciplinary teams in developing scalable systems, innovative features, and cohesive experience architectures that elevate our platform’s engagement and retention capabilities. If you're adept at thinking systematically, championing user-centric design, and delivering measurable impact, this role offers you an exciting canvas to leave a lasting legacy.
What You'll Bring:
- Deep expertise in customer engagement, loyalty, retention mechanics, and subscription or membership models at scale
- Extensive experience demonstrating strategic design leadership through a compelling portfolio
- Proven impact working as a Principal or Staff Product Designer, influencing cross-organizational product strategies
- Strong systems thinking skills for designing interconnected user journeys across complex digital ecosystems
- Proficiency with experimentation frameworks, A/B testing, personalization strategies, and lifecycle metrics
- Strong interaction design, prototyping skills, and an eye for micro-interactions and polished customer touchpoints
- Exceptional storytelling and stakeholder management skills, able to articulate design rationale effectively to senior leadership
- Expertise in modern design workflows, including leveraging emerging AI-assisted tools to accelerate discovery and delivery
Nice-to-Have Skills:
- Experience designing end-to-end journeys across web and native mobile platforms
- Knowledge of modern tools and workflows that support scalable information architecture and design systems
- Familiarity with modern AI workflows to enhance design exploration and production
Preferred Education and Experience:
- A degree in Design, Human-Computer Interaction, or a related field
- A track record of delivering large-scale digital products that drive user and business growth
- Several years of experience influencing product strategy in a senior IC capacity without direct authority
Other Requirements:
- Ability to work collaboratively across diverse teams, including Product, Engineering, Data, and Business stakeholders
- Willingness to contribute to a six-month initial assignment, with potential for extension
- Commitment to diversity, equity, and inclusion in all aspects of work and collaboration
If you are ready to lead transformative design initiatives that make a tangible difference, we encourage you to apply now. Bring your strategic vision, innovative mindset, and passion for exceptional user experiences to this exciting opportunity!