A transformation execution partner for marketing, business support, and productivity solutions, is currently hiring an Information Technology Support Specialist for their expanding team in Mandaluyong!
Responsibilities
- The Specialist is responsible for ensuring all endpoint devices (Windows, macOS,mobile devices) comply with organizational security standards, regulatory requirements, and internal IT policies.
- The team works closely with Infrastructure, IT Governance, IT Operations, Service Desk, and Audit teams to improve the organization's security posture and reduce compliance risks.
- Responsible for providing senior-level support to ensure the overall Endpoint Compliance Management , Patch Management Compliance, Vulnerability Management&Remediation, Endpoint Security Controls, Software License Compliance, Audit Management, and technical service and support.
- Technicians must possess a wide range of technical skills and knowledge, including knowledge of computer hardware and software, operating systems, networks, and security compliance.
- Assist IT functions, acting as the local “hands and eyes” in resolving IT technical issues, Compliance related issues, Vulnerability Management & Remediation, Security & Baseline Coverage, Software Compliance and Support for the Audits (Internal, External & Customer) and prepare the necessary documents/artifacts.
- Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve highly advanced complex issues in support of business processing requirements.
- Must have large enterprise, client-facing experience with Excellent Troubleshooting skills & implementation.
Qualifications
- Minimum of 2 to 4 years of experience handling End User Computing, Audit and Compliance related responsibilities.
- Proven experience in a similar role.
- Technicians must possess a wide range of technical skills and knowledge, including knowledge of computer hardware and software, operating systems, networks, and security compliance.
- End-to-End Ownership & Escalation with respect to Compliance tickets and escalations with expert judgment
- Solid experiences in Windows 11 & macOS administration, Security & Baseline Coverage, Endpoint Compliance Management, Vulnerability Management, Patch Management Compliance, Endpoint Security Controls, Software License Compliance, Audit Management, Risk & Compliance Reporting, Data Protection Compliance, Device Lifecycle Compliance and Active Directory & Identity Compliance.
- Strong analytical and problem-solving skills, with the capability to identify and resolve Vulnerability and Compliance related issues.
- Close findings from security audits and vulnerability assessments and implement necessary security measures to protect against unauthorized access and cyber threats.
- Representing the Audit and Compliance discussion, Internal Audits, providing required evidence, PreAudit checks, plan and mitigate Audit observations.
- Knowledge in Windows 11 OS installation
- Work set-up: Permanent onsite work
- Work shift: Rotating schedule including weekends and Philippine holiday work
What's in it for you?
- Global Exposure & Stability
- HMO on Day 1
- Salary up to 45,000php monthly