Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.
A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.
We are seeking a highly motivated Junior Network Engineer to provide crucial technical support and order management for our customer base utilizing SD-WAN solutions. This role focuses on monitoring, troubleshooting, and assisting senior engineers, offering an excellent opportunity to gain hands-on experience with cutting-edge networking technology. This role requires working with restricted customers and is subject to U.S. government security/compliance requirements that mandate U.S. citizenship.
Responsibilities:
- Act as Tier 1/2 support, triaging incoming tickets and performing initial diagnosis of system and network problems, escalating complex issues as needed.
- Diagnose and resolve common hardware and software faults on Customer Premise Equipment (CPE) and network infrastructure.
- Contribute to technical documentation, troubleshooting guides, and knowledge base articles.
- Assist senior engineers with lower-complexity customer orders (MACDs) and configuration validation.
- Proactively monitor network performance, identify circuit issues, and participate in resolving critical outages under supervision.
- Maintain professional communication with customers and internal teams to ensure timely issue resolution within SLAs.
- Participate in various operational shifts (Day/Night, weekends, holidays) to support 7x365 coverage.
Requirements:
- 1+ years of experience in technical support (Helpdesk or NOC) or relevant network engineering internships.
- Associate or Bachelor's degree in Computer Science, engineering or a related field, or equivalent practical experience.
- Solid understanding of networking fundamentals (TCP/IP, OSI model), with exposure to advanced technologies like VoIP and SD-WAN.
- Basic problem-solving ability and strong analytical mindset.
- Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.
- CCNA certification (or equivalent) is highly desirable.