Role Description This is a full-time, on-site Call Center role located in San Antonio, TX. The Call Center team member will handle inbound and outbound calls, respond to customer inquiries, and provide clear, accurate information about services and processes. Daily responsibilities include documenting interactions in company systems, resolving basic issues, escalating complex concerns when necessary, and following established scripts and procedures. The role involves meeting performance metrics such as call handling time, quality scores, and customer satisfaction targets. The team member will also collaborate with colleagues and supervisors to improve service delivery and maintain a professional, supportive customer experience.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service experience.
- Clear and professional Communication skills, both verbal and written.
- Familiarity with Contact Centers, including call handling procedures and performance metrics.
- Basic Computer Literacy, with the ability to navigate call center software and standard office applications.
- High school diploma or equivalent; post-secondary education in business, communications, or related fields is a plus.
- Ability to work on-site in San Antonio, TX, with a reliable work schedule and punctuality.
- Strong problem-solving skills, attention to detail, and the ability to remain calm under pressure.
- Prior call center or customer-facing experience is preferred but not required; training will be provided.