Role : Product Manager for ICX (Integrated Customer Experience)
Location : San Jose, CA (Hybrid)
Duration : Long Term Contract
What You Bring
IT experience, with 4+ years as a Product Manager.
Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email).
Hands-on experience with CCaaS platforms, preferably Amazon Connect (Genesys, Ring Central or LivePerson a plus).
Strong experience writing user stories, functional requirements, and acceptance criteria.
Solid understanding of Agile/Scrum methodologies.
Excellent communication, problem-solving, and stakeholder management skills.
Ability to thrive in a fast-paced environment with changing business requirements.
Nice to Have
CRM integration experience
Enterprise-scale CX or ICX platform experience
Familiarity with Jira, Confluence, or similar tools