Job Title : Product Manager - Sales and Support Tech with Generative AI / Agentic AI experience.
Location : San Jose, CA (Hybrid)
Duration : Long Term Contract
Client Expectation:
- Strong Product Management experience in Transactional Sales & Support products
- Hands-on experience implementing Generative AI / Agentic AI capabilities into products
- Must have both Sales/Support + AI Product experience.
Qualifications:
Education:
Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is a plus.
Experience:
Minimum of 7 years of product management experience, with a focus on Sales and Support technologies. Proven track record of successfully launching and managing products.
Technical Skills: Strong understanding and track record of implementing Generative AI / Agentic AI technologies and their applications in the Sales and Support domain. Experience with AI/ML frameworks and tools is highly desirable.
Experience with Leading AI Platforms: Experience with industry-leading AI ecosystems such as Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker is highly desirable. Familiarity with integrating these platforms into enterprise-scale CRM and support systems is a strong advantage. Demonstrated success in leveraging these technologies to design scalable, intelligent solutions that enhance user productivity, automate workflows, and drive measurable business outcomes will set you apart.
Analytical Skills: Excellent analytical and problem-solving skills. Ability to interpret complex data and make data-driven decisions.
Communication Skills: Strong verbal and written communication skills. Ability to effectively communicate with technical and non-technical stakeholders.
Leadership: Demonstrated leadership skills with the ability to influence and inspire cross-functional teams. Strong project management skills and attention to detail.