Location: Johannesburg (Hybrid: 3 Days Office / 2 Days Remote)
Contract: 3-Month Independent Contract (1 Oct 2026 – 31 Dec 2026)
Experience: 3–4 Years Relevant Experience
Execute, configure, and monitor customer-facing CVM, Loyalty, and App promotional campaigns across multiple platforms. This is an operational, process-driven role focused on error-free campaign deployment, audience file validation, customer journey documentation, UAT support, and execution governance.
Responsibilities include:
- Campaign Execution: Configure and dispatch push notifications, in-app messages, loyalty communications, and promotional alerts.
- Audience Management: Upload, validate, and verify customer identifier formats and audience segments prior to send.
- Journey & Process Documentation: Maintain end-to-end customer journey maps, SOPs, execution playbooks, and audit trails.
- QA & Monitoring: Conduct pre-deployment checks, support UAT, log defects, and track dispatch failures or execution anomalies.
- Reporting & Agile Support: Maintain campaign execution logs, prepare weekly status reports, and participate in daily stand-ups and sprint planning.
Requirements include:
- Education: Bachelor’s Degree in Marketing, Commerce, Information Systems, Digital Marketing, Data Analytics, or related fields.
- Experience: 3–4 years in Campaign Operations, CRM Operations, Mobile App Engagement, or Marketing Automation.
- Technical Tools: Hands-on experience with mobile/CRM engagement platforms (e.g., Braze, MoEngage, CleverTap, Flytxt, Salesforce Marketing Cloud, Adobe Campaign, Firebase, or similar).
- Core Skills: Audience file validation, UAT testing, customer journey mapping, push/in-app messaging setup, and campaign dispatch monitoring.