We're supporting a growing a scaling specialist security organisation in Cologne that is looking for a Network Support Engineer to join its support team.
You'll work in a managed service environment, supporting customer network and security infrastructure and helping resolve technical issues across LAN, WAN, VPN and firewall environments.
What you'll be doing:
- Troubleshooting network and security incidents within 2nd level support
- Administering and operating firewall environments and Implementing firewall rule changes and security optimisations
- Diagnosing issues across LAN, WAN, VPN, routing and switching
- Monitoring and maintaining customer environments whilst supporting customer projects and new network/security implementations
- Supporting 1st level teams with technical escalations
- Investigating security events and supporting incident response
- Documenting incidents, changes and technical solutions
What we're looking for:
- Strong understanding of TCP/IP, routing, switching, VLANs, VPN, DNS and DHCP
- Hands-on experience with at least one firewall technology such as Fortinet, Sophos, Cisco, Palo Alto or WatchGuard
- Experience with monitoring and ticketing systems
- Strong troubleshooting and analytical skills
- Linux knowledge & experience
- Comfortable communicating directly with customers in German and English
- A genuine growth mindset in learning and developing further within network and cyber security
Nice to have:
- Hands-on experience with at least one firewall technology such as Fortinet, Sophos, Cisco, Palo Alto or WatchGuard
- SIEM or security monitoring experience
- Past experience Red Hat, Ubuntu or Debian