Food Service Technology | Major Hospitality Accounts | 20% Travel | Remote
Join a growing technology organization transforming how major restaurant and hospitality brands manage food safety and back-of-house operations. This Account Manager will partner with strategic customers using an innovative BOH technology platform that integrates with POS ecosystems to streamline food-safety processes, strengthen compliance, improve operational efficiency, and create safer, more consistent guest experiences. You’ll become a trusted partner to key accounts, helping customers expand adoption and maximize the value of the technology across their operations. Travel averages approximately one week per month.
Company Overview
Our client is a growing food-service technology company helping restaurants and hospitality operators simplify compliance, improve efficiency, and deliver safer guest experiences. Its integrated hardware and software solutions bring food safety into the digital age.
Position Overview
We are seeking a driven, relationship-focused Account Manager to oversee major hospitality accounts. This role is responsible for renewals, growth opportunities, and client satisfaction across enterprise-level food-safety technology deployments.
The ideal candidate combines a hospitality or foodservice background with proven success supporting technology initiatives and a genuine interest in building long-term client partnerships that produce measurable results.
Account Management & Retention
- Serve as the primary point of contact for major accounts, ensuring long-term satisfaction and contract renewals.
- Manage the renewal pipeline through proactive outreach, negotiation, and securing on-time renewals.
- Identify opportunities for account expansion, upselling, and cross-selling in collaboration with
- Customer Success and Sales.
Client Partnership & Engagement
- Develop strong relationships with key stakeholders, understand their business needs, and align technology solutions with their operational goals.
- Provide consultative support related to food-safety compliance, digital transformation, and operational efficiency.
- Lead quarterly business reviews with strategic accounts, presenting value, performance metrics, and growth opportunities.
Operational & Technical Coordination
- Partner with Product, Engineering, and Support to ensure client needs are met, issues are resolved, and customer feedback informs product improvements.
- Support Customer Success in driving seamless adoption and providing extended training for established clients adding locations, users, or expanded offerings.
Performance & Reporting
- Track and report on account health, renewal status, and client-satisfaction metrics.
- Meet or exceed assigned targets for renewals, revenue retention, and upsell opportunities.
Qualifications
- Background in hospitality or foodservice operations; experience with restaurant groups, hotels, or franchise organizations is preferred.
- Three to five years of experience in Account Management, Customer Success, or Client Services, ideally with a technology or SaaS company.
- Strong understanding of food safety, compliance, or operational technology within hospitality.
- Proven success managing renewals, contract negotiations, and enterprise client relationships.
- Excellent communication, relationship-building, and presentation skills.
- Ability to thrive in a fast-paced, cross-functional environment.
- Tech-savvy, with the ability to quickly learn and clearly explain software platforms and integrations.
Compensation & Benefits
- Competitive base salary commensurate with experience.
- Annual performance-based bonus.
- Additional incentives tied to renewals and account-retention milestones.
- Comprehensive benefits package, including health, dental, vision, 401(k), and paid time off.
- Career-growth opportunities within a rapidly expanding technology company.