Kochi
Employment
About the role
As a Tele Sales Executive at PayNback, you will be responsible for identifying and connecting with potential merchants, investors, and business partners through outbound calls. Your primary objective is to build relationships, generate qualified leads, schedule meetings, and support business growth by effectively communicating the value of the PayNback platform.
Key responsibilities
- Make outbound calls to prospective merchants, investors, and channel partners.
- Explain PayNback's products, services, and business opportunities clearly.
- Generate qualified leads and schedule meetings for the Business Development team.
- Follow up with prospects and maintain regular communication.
- Handle customer objections professionally and build trust.
- Update CRM with call outcomes, follow-ups, and customer information.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Coordinate with field sales and marketing teams for lead closures.
- Stay updated on PayNback products, offers, and promotional campaigns.
Required skills
- Excellent communication skills in Malayalam (English and Hindi are an advantage).
- Strong persuasion and negotiation abilities.
- Confidence in handling objections and closing conversations positively.
- Good listening and relationship-building skills.
- Basic computer knowledge (MS Office, Google Workspace, CRM tools).
- Ability to work with targets and performance metrics.
- Positive attitude, self-motivation, and resilience.
- Experience in telecalling, sales, banking, insurance, fintech, or customer service is preferred.
What you'll gain
- Competitive salary with attractive performance incentives.
- Professional sales and communication training.
- Career growth opportunities within PayNback.
- Exposure to India's growing fintech and retail technology ecosystem.
- Opportunity to work directly with merchants, startups, and business leaders.
- Skill development in CRM, sales strategy, customer relationship management, and business development.
- Recognition and rewards for top performers.
Performance expectations
- Make 100–150 outbound calls per day.
- Generate 20–30 qualified leads daily.
- Schedule 5–10 meetings per day for the sales team.
- Maintain 90%+ CRM update accuracy.
- Achieve monthly lead generation and conversion targets.
- Maintain high customer satisfaction and professional communication standards.
- Consistently meet attendance, productivity, and quality benchmarks.
- Contribute to merchant acquisition and overall business growth objectives.