Pharmacy Clinical Liaison, Specialty Pharmacy Operations
SUMMARY
Primary responsibilities are to work in partnership with the health system client and to serve as the Clinical Pharmacist of Specialty Medications. This position will also provide support to the on-site Pharmacy Team by providing a “hands-on” approach in problem-solving situations that arise in the natural course of business with the ultimate goal of providing total quality patient care. You will be challenged by navigating and improving the specialty patient journey, staying up to date with new drug launches, and implementing clinical programs to support providers' teams.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Analyzes and captures new prescription resources and works in collaboration with each specialty clinic location’s decision-makers in an effort to grow and expand the business.
- Expert in the areas of specialty pharmacy including REMS products, oncology, hematology, and rheumatology.
- Experienced in a specialty pharmacy accredited environment (i.e. URAC/ACHC).
- Reviewing patient clinical programs and specialty processes to ensure the pharmacy is meeting accreditation requirements.
- Identifies potential areas of expansion within the clinics and searches for ways to increase efficiency and reduce or eliminate obstacles for the providers.
- Enrolls specialty patients into the program by assisting with the recruitment of patients to ensure the best possible clinical outcome.
- Works closely with patients to support them for the life of their therapy to help them achieve the best clinical outcome throughout their therapeutic journey.
- Coordinates clinical projects, assisting with formulary decisions when necessary, and ensuring billing compliance and revenue capture.
- Assists in working to prevent and/or resolve drug-related issues, and provides drug information to patients, physicians, nurses, and other healthcare professionals.
- Ensures the Pharmacy is meeting Omnicell Specialty Pharmacy Services’ standards based on Service Level Agreements with regard to metrics.
- Builds and maintains positive relationships with internal stakeholders by ensuring appropriate and timely communication between the client and Omnicell Specialty Pharmacy Services.
- Develops and maintains an escalation protocol on situational-specific matters that encompasses the understanding of when it is appropriate to involve the Regional Director of Pharmacy Operations.
- Documents, tracks, and follows up on critical action items on a daily basis.
- Works closely with the Quality Team to ensure maintenance and completion of clinical and operational audits.
- Ensures consistency and accuracy of clinical and operational documentation within the pharmacy's dispensing and patient management systems.
- Reacts quickly to a range of issues, varying in complexity, and treats them at the appropriate level, identifying early the constraining factors that are unspoken and unseen.
- Addresses escalated complaints and resolves issues.
- Applies good business process techniques and manages execution through key performance metrics and indicators.
- Performs duties in accordance with established SOPs and aligned with the core values of the company in the best interest of our clients.
Performs other duties as assigned.
-
HOURS AND LOCATION:
- This pharmacy serves the local community Monday through Friday from 8 a.m. to 5 p.m.
- We are located at 1050 W 10th St, Suite 100, Rolla, MO 65401
EDUCATION AND EXPERIENCE
Basic Requirements:
- Pharm.D. or BS Pharmacy degree from an accredited college of pharmacy.
- Pharmacist license current and in good standing in Missouri.
- Successful completion of the Missouri state pharmacy board examination.
- Up-to-Date on all continuing education requirements.
Preferred Qualifications:
- Three years’ experience working within a specialty pharmacy clinical role with an emphasis on clinical program management, patient counseling, provider communication, and managing limited distribution products
- Three years’ experience in the practice of pharmacy in a lead role, and one year of experience working with a patient management program.
- One year of experience in specialty pharmacy.
- Strong understanding of specialty accreditation processes and requirements.
- Strong understanding of the benefits investigation process for specialty products.
Experience navigating prior authorizations for specialty medications.
-
COMPETENCIES
- Demonstrates proficiencies in specialty disease state management and interventions, such as:
- Oncology
- Rheumatology
- Endocrinology
- Transplant
- Hepatitis C
- HIV
- Autoimmune
- Pain Management
- Comprehends federal, state, and local laws and regulations applicable to the practice of pharmacy.
- Is familiar with workflow concepts relating to the practice of retail pharmacy.
- Shows full understanding of controlled substance rules and regulations as dictated by the Drug Enforcement Agency, as well as state and local laws and regulations.
- Detailed understanding of REMS programs relevant to specialty pharmaceutical products.
- Understands the limited distribution process for specialty pharmaceutical products.
- Has sufficient knowledge, training, and expertise in pharmacotherapeutics to oversee the pharmacy patient management program.
- Possesses leadership skills and abilities:
- Time management and organizational skills
- Professionalism
- Communication skills, both oral and written
- Ability to prioritize effectively
- Ability to delegate effectively
Friendly and caring demeanor
-
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- This position operates in a healthcare setting and requires frequent standing and walking to storage shelves and filling counters to fill prescriptions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to talk and hear. The ability to see distinctions in colors and shapes is also required. This position is moderately active and requires standing and walking for the duration of the shift and lifting up to 25 lbs.
- This position requires the ability to handle stressful situations in a calm and courteous manner at all times.
Base Compensation: $140,000.00 to $175,000.00
(Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)
About Us
At Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we’ve been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients’ lives.
We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible.
But what sets us apart isn’t just the work we do, it’s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You’ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters.
Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you’re just getting started or ready to grow in new directions, we’ll meet you where you are, with support, flexibility, and opportunity that matches your ambition.
If you’re driven by purpose and ready to shape what’s next in healthcare, there’s a place for you at Omnicell.
EEO, Privacy, and Adaptability
Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [email protected].
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.