About ICP
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
The Global Librarian is an essential member of the Digital Asset Management (DAM) operations team supporting one of our Global Brands. The role is responsible for accurate, complete, searchable, and well-governed digital content across. The Global Librarian will support day-to-day asset operations, metadata quality, publishing, user access, issue resolution, documentation, and continuous improvement.
This is an early-career role for someone who is detail-oriented, service-minded, curious, and motivated to build expertise in DAM, metadata, content operations, and digital governance.
How You Will Make an Impact
-
Protect the quality and reliability of digital assets and metadata through consistent quality assurance, enrichment, and cleanup.
-
Improve content discoverability by applying metadata standards and supporting search optimization.
-
Help users and agency or business-unit administrators complete day-to-day work in The Dot through responsive support and clear guidance.
-
Maintain an organized, accurate, and efficient digital library while following ICP processes.
-
Identify recurring quality issues and use trends to improve user guidance, training, and documentation.
Key Responsibilities
Content Operations and Quality
-
Ingest, download, upload, organize, and publish digital assets in accordance with documented client guidelines.
-
Enrich asset metadata and complete data entry or cleanup activities to improve accuracy, consistency, and searchability.
-
Perform quality assurance on assets, files, tags, and metadata before publication or distribution.
-
Audit assets and metadata for completeness, consistency, naming, taxonomy, rights, and other applicable standards.
-
Support asset metadata quality assurance and search optimization.
-
Assist with migration tasks and validate transferred files and metadata where required.
User Support and Platform Administration
-
Respond to end-user questions and support the business-as-usual needs of users and agency or business-unit administrators.
-
Support user provisioning and access requests in line with approved processes.
-
Investigate system or content issues, resolve them when possible, and escalate appropriately when additional support is required.
-
Guide users on DAM best practices, asset usage, metadata quality, and established operational standards.
-
Contribute to user training, knowledge guides, and support materials as needed.
Documentation, Reporting, and Continuous Improvement
-
Maintain and improve Wiki or Confluence pages, operating procedures, knowledge-base content, and supporting documentation.
-
Track recurring QA trends at user and program level to help inform users and improve training and documentation.
-
Support reporting on asset QA, user support, platform usage, performance metrics, and agreed KPIs.
-
Contribute to workflow improvements, documentation updates, and DAM best practices.
-
Collaborate with the wider account team, take ownership of assigned work, and communicate progress, risks, and dependencies clearly.
What You Will Bring
-
0-1 years of relevant experience, internship experience, or strong demonstrated interest in digital media, digital asset management, library science, archiving, content operations, ecommerce, or working with large datasets.
-
Professional proficiency in English (written and verbal) required, with the ability to communicate effectively with global stakeholders, end users, and project teams.
-
Experience with metadata, taxonomy, content quality, digital libraries, CMS, PIM, CRM, or DAM platforms is helpful; a strong willingness to learn is essential.
-
Strong attention to detail and the ability to apply standards consistently across repetitive, high-volume work.
-
Clear written and verbal communication skills, with a professional and service-oriented approach to user support.
-
Good organization, prioritization, follow-through, and ownership of assigned tasks.
-
Ability to investigate issues, document findings, and know when to resolve independently or escalate.
-
Ability to collaborate effectively in a global, cross-functional client environment.
-
Proficiency with Microsoft 365 applications, particularly Excel, Word, PowerPoint, Outlook, and Teams.
-
Ability to prepare and maintain basic data reports in Excel.
Preferred Qualifications
-
Exposure to Adobe Experience Manager Assets or another enterprise DAM platform.
-
Experience with metadata enrichment, content tagging, asset publishing, quality assurance, data cleanup, or migration activities.
-
Experience maintaining knowledge-base or Confluence documentation.
-
Interest in retail, consumer brands, creative operations, or digital commerce.
-
Professional proficiency in English for collaboration with a global client and team; Spanish proficiency is valuable for the Mexico-based working environment.
What Success Looks Like
-
Assets and metadata are processed accurately, consistently, and in accordance with documented standards.
-
Published content is complete, searchable, and ready for intended use.
-
User questions, access requests, and operational issues are handled responsively and escalated appropriately.
-
QA findings and trends are captured clearly and contribute to stronger training, documentation, and workflows.
-
Assigned work is completed with reliable follow-through, transparent communication, and a continuous-improvement mindset.
Our Values
At ICP, our values define how we work: Curious, Focused, Creative, Trustworthy, and Inclusive. For this role, those values show up through:
-
Authenticity: being genuine, present, and sincere in interactions.
-
Compassion: creating connection and care within the team and user community.
-
Service orientation: approaching questions and challenges with energy and a can-do mindset.
-
Resourcefulness: finding practical solutions and taking initiative to drive progress.
-
Trustworthiness: being consistent, reliable, accountable, and inclusive.
-
Ownership: working with urgency and responsibility while focusing on positive outcomes.
-
Partnership: collaborating respectfully and aligning clearly on roles and responsibilities.
-
Creative thinking: remaining curious, learning continuously, and enjoying problem-solving.
Why Join ICP
ICP is a people-first company that supports an inclusive, collaborative culture and encourages sustainable work-life balance. This role offers the opportunity to develop hands-on experience in enterprise DAM operations while contributing to the quality and discoverability of content used by a globally recognized brand.