Service Desk Analyst
Are you a customer-focused technology professional who enjoys solving problems and helping people? We are seeking a Service Desk Analyst to join a fast-paced enterprise support team. This is an excellent opportunity for someone with early-career IT support experience who wants to strengthen their technical skills while working in a collaborative, service-driven environment.
What You’ll Do
-
Provide responsive technical support to end users by phone and other support channels.
-
Troubleshoot password resets, login problems, and account-access issues.
-
Diagnose and resolve basic hardware and peripheral problems involving keyboards, mice, monitors, printers, and related equipment.
-
Assist users with Windows-based troubleshooting and common desktop-support issues.
-
Deliver professional, friendly, and efficient customer service while documenting and resolving technical concerns.
-
Escalate more complex issues when appropriate.
What We’re Looking For
-
At least 1 year of customer service, help desk, or technical support experience.
-
Strong verbal communication and phone-support skills.
-
Hands-on experience troubleshooting PCs and common peripherals.
-
Familiarity with Windows environments and desktop technical support.
-
Experience with Google Workspace, including Gmail, Docs, Sheets, and Slides.
-
Working knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
-
Energetic, dependable, and service-oriented approach to supporting users.
-
Ability to communicate technical information clearly to non-technical users.
Schedule
Various shifts are available Monday through Saturday, with schedules ranging between 5:00 AM and 9:00 PM.
This is a great opportunity to build your IT support career, gain enterprise-level experience, and become part of a team focused on delivering an outstanding end-user experience.